WiFi Not Connecting / App Won't Pair

How to Fix It

1. Connect to the 2.4 GHz WiFi band.

   The Philips connected air fryer only supports 2.4 GHz WiFi — it cannot connect to 5 GHz networks. In your router settings, ensure you have a separate 2.4 GHz network name (SSID) available. If your router broadcasts a combined 2.4/5 GHz network, temporarily disable the 5 GHz band during pairing.

2. Update the NutriU app.

   Open your phone's app store and update the NutriU app to the latest version. Old app versions have known pairing bugs with newer Philips fryer firmware. After updating, force-close and reopen the app before attempting to re-pair.

3. Place the air fryer closer to the router during pairing.

   During the initial WiFi pairing, bring the air fryer within 3 metres (10 feet) of the router. A weak 2.4 GHz signal during pairing causes the setup to fail even if the password is correct. After successful pairing, the fryer can be moved to its normal position.

4. Reset the air fryer WiFi settings.

   In the NutriU app, go to device settings and select Remove Device or Forget. On the air fryer itself, press and hold the WiFi button for 5 seconds to reset the wireless module. Re-add the device from scratch in the NutriU app.

5. Check the WiFi password for special characters.

   WiFi passwords with special characters (!, @, #, $) are sometimes entered incorrectly during the NutriU pairing flow. Temporarily change your router WiFi password to a simple alphanumeric string, pair the fryer, then restore the original password. If the fryer connects with the simple password, the special character was the issue.