E24
Bosch Washing Machine
Severity: MinorWhat Does This Error Mean?
Error code E24 on a Bosch washer means the door is not locking correctly. The washer cannot confirm the door is secured before the cycle begins. This could mean the door is physically not closing all the way, or the door lock mechanism has a fault. Bosch washers will not start a wash cycle with an unsecured door. Most E24 faults are resolved by cleaning the door seal area, firmly closing the door, or replacing the door lock assembly.
Affected Models
- Bosch Front-Load Washers
- Bosch Serie 4 washers
- Bosch Serie 6 washers
- Bosch Serie 8 washers
- Bosch WAx series models
Common Causes
- A small clothing item caught in the door seal preventing full closure
- A worn or broken door latch that no longer engages the lock mechanism
- A failed door lock switch or actuator not detecting the locked position
- A misaligned door caused by worn door hinges or a sagging door
- A faulty main control board not receiving the door lock confirmation signal
How to Fix It
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Open the door and inspect the door seal (rubber boot gasket) all the way around. Look for any small items — socks, towels, pockets — caught in the fold of the seal. Remove anything that would prevent the door from closing flat against the seal.
Even a thin layer of clothing in the bottom of the door seal can prevent the latch from engaging.
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Close the door firmly. Bosch front-loader doors should close with a clean click. Push the door firmly until you hear and feel the latch engage. If it closes without clicking, the latch is not catching the strike.
Do not use excessive force — a firm controlled push is enough for a working latch.
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Check whether the door sits straight and is not sagging. Look at the gap between the door and the door frame — it should be even all the way around. An uneven gap suggests a worn door hinge. Have a technician adjust or replace the hinge.
Door sag tends to develop gradually over years of use, especially on heavier doors.
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Perform a hard reset. Unplug the washer for 5 minutes and plug it back in. A control board glitch may cause E24 even when the door lock itself is functioning correctly.
After the reset, try running a Quick Wash cycle to test if the door lock engages.
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Test the door lock assembly with a multimeter. The lock switch should show continuity when the door is closed and the lock is engaged. No continuity means the switch has failed and the door lock assembly needs replacement.
Bosch door lock assemblies are model-specific — use your full model number to order the correct part.
When to Call a Professional
If cleaning the seal and firmly closing the door does not fix E24, the door lock assembly needs testing and likely replacement. Bosch door lock assemblies cost $40-$80 and are accessed from the front panel. A certified Bosch technician can replace the assembly in about an hour for $120-$220 total.
Frequently Asked Questions
How do I open the door on a Bosch washer when it is stuck on E24?
If the washer stopped mid-cycle with water in the drum, run a drain/spin cycle first to empty the water. Once the drum is empty, unplug the washer and wait 5-10 minutes for the door lock actuator to release. Most Bosch washers have an emergency door release — a small cord behind the kick panel at the bottom front of the machine. Check your owner's manual for its exact location.
Is E24 the same as E16 on a Bosch washer?
They are related but different. E16 on Bosch washers typically means the door is not physically closed (the sensor detects an open door). E24 indicates a door lock fault — the door may be closed but the lock mechanism cannot engage or confirm it is locked. Both are resolved similarly, but E24 more often requires door lock assembly replacement.
How much does it cost to fix E24 on a Bosch washer?
Cleaning the door seal: free. A door lock assembly: $40-$80 for parts. A technician service call: $120-$220 including parts. Door hinge adjustment or replacement: $50-$150.