LG TV Error 137 — What It Means & How to Fix It

What Does This Error Mean?

Error 137 means you tried to use a feature that requires an internet connection, but the TV is not connected to a network. This error appears when trying to open streaming apps, the LG Content Store, or other online features without an active connection. Connecting the TV to your Wi-Fi or Ethernet resolves Error 137 immediately.

Affected Models

LG OLED C2
LG OLED C3
LG QNED85
LG NanoCell 75
LG UHD UP7670

Common Causes

TV is not connected to any Wi-Fi or wired network
TV was connected previously but lost the network after a router change or password update
Router is off or in a fault state
TV's network settings were cleared after a software update
The specific feature requires a network but the TV is in offline mode

How to Fix It

Go to Settings > Network > Wi-Fi Connection and connect to your home Wi-Fi network.

If this is the first time connecting, you will need your Wi-Fi password.
If previously connected, forget the network and reconnect by re-entering your Wi-Fi password.

A router password change or network name change requires re-entry on the TV.
Restart the router by unplugging it for 30 seconds and waiting 2 minutes after powering it back on.

A router in a fault state will not let the TV connect regardless of correct credentials.
Try connecting the TV via Ethernet cable for a faster and more stable connection.

Connect the cable from your router to the LAN port on the back of the TV.
Run a network test via Settings > Network > Network Status to confirm connectivity.

The test shows exactly which step in the connection process is failing.
Restart the TV by unplugging for 30 seconds and then retry the network feature.

A power cycle clears any cached network state and applies fresh settings.

When to Call a Professional

Contact LG support if the TV consistently fails to connect to any network after following all steps. If the Wi-Fi adapter is faulty, a technician can diagnose and replace it. A wired Ethernet connection is a reliable alternative if the internal Wi-Fi is unreliable.

Frequently Asked Questions

Can I use my LG TV without internet and avoid Error 137?

Yes — you can watch cable, satellite, and antenna channels without internet. However, streaming apps, the LG Content Store, and smart features require a network connection. Error 137 only appears when you try to access one of these internet-dependent features.

My LG TV used to work online — why is it showing Error 137 now?

Your Wi-Fi password may have changed, or the router may have been replaced. The TV saved the old credentials and can no longer connect. Go to Settings > Network > Wi-Fi Connection, forget the network, and reconnect with the current password.

Does Error 137 mean my LG TV's warranty is affected?

No — Error 137 is a network connectivity issue, not a defect. Connecting to Wi-Fi resolves it completely. If the TV has a hardware fault that prevents it from ever connecting to a network, that would be a warranty matter.