27E
Samsung Refrigerator
Severity: ModerateWhat Does This Error Mean?
The 27E error means the ice maker heater is not working properly on your Samsung refrigerator. The ice maker heater releases finished ice cubes from the tray by briefly warming the mold. When it fails, ice gets stuck in the tray and the cycle cannot complete.
Affected Models
- RF28R6241SR
- RF23M8570SR
- RF28T5001SR
- RF27T5241SR
Common Causes
- The ice maker heater element has burned out and no longer heats the mold
- A wiring connection to the heater is loose or has corroded over time
- The ice maker control board has failed and is not activating the heater
- Ice has built up around the heater element and is preventing normal operation
- A power surge damaged the heater circuit inside the ice maker assembly
How to Fix It
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Press and hold the Energy Saver and Lighting buttons simultaneously for 8 seconds to enter diagnostic mode.
On some models the button combination is Freezer Temp and Alarm. Check your manual if unsure.
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If diagnostic mode is not available, simply unplug the fridge for 5 minutes and plug it back in.
This resets the control board and clears temporary error flags.
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Remove the ice bin and check for large clumps of ice stuck inside the ice maker tray.
Use a plastic utensil to gently break up clumps — never use metal tools.
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If ice is frozen solid into the mold, use a hair dryer on low heat to gently melt it.
Keep the dryer at least 6 inches away from plastic components.
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Put the ice bin back and turn the ice maker on. Wait 24 hours to monitor.
If the 27E error returns, the heater element needs professional replacement.
When to Call a Professional
If resetting the fridge and clearing any ice buildup does not clear the 27E error, contact a technician. The ice maker heater or the entire ice maker assembly may need replacement. Samsung-certified technicians can run a diagnostic test to confirm which part is faulty. Repair costs typically run $150–$300 including parts and labor.
Frequently Asked Questions
Can I still use my fridge normally with the 27E error showing?
Yes — the refrigerator and freezer will continue to cool your food. Only the ice maker is affected. You can disable the ice maker from the display panel to stop the error beeping while you arrange a repair.
Is the 27E error caused by a power outage?
A power surge can sometimes damage the ice maker heater circuit. However, the most common cause is simply the heater element wearing out over years of use. If you recently had a power outage, try resetting the fridge first before assuming the heater is damaged.
How much does it cost to replace a Samsung ice maker heater?
The heater element itself is usually $20–$60 as a standalone part. However, many technicians replace the entire ice maker assembly for $80–$150 in parts. With labor, total repair cost is typically $180–$300.