Samsung TV Error Code 108 — What It Means & How to Fix It

What Does This Error Mean?

Error 108 on a Samsung TV means the TV failed to connect to Samsung's servers or an app's servers. This is usually a temporary network issue — not a hardware problem. Restarting your TV and router fixes it in most cases.

Affected Models

Samsung QLED TVs (2018+)
Samsung The Frame series
Samsung Crystal UHD series
Samsung Neo QLED series
Samsung Tizen-based Smart TVs (2016+)

Common Causes

Temporary outage on Samsung's servers or the app's servers
Home internet connection is down or unstable
Router assigned an incorrect IP address to the TV
Outdated TV firmware that causes app connection failures
TV's DNS settings are misconfigured

How to Fix It

Turn the TV off at the power button (not just the remote). Wait 30 seconds, then turn it back on. This resets the TV's network connection without affecting your settings.

A simple restart clears temporary connection errors and is the fix in a large percentage of cases.
Restart your home router. Unplug it from the wall, wait 30 seconds, then plug it back in. Wait 2 minutes for it to fully reconnect before testing the TV again.

Router issues are a very common cause of error 108. The TV cannot connect to the internet if the router itself is having trouble.
On your TV, go to Settings > General > Network > Network Status and run the network test. If the test shows a problem, note whether it fails at the 'Router' or 'Internet' step — this tells you where the issue is.

Failing at 'Router' means the TV cannot reach your router. Failing at 'Internet' means the router is fine but the internet itself is the issue.
Check if Samsung's servers are down. Visit Samsung's service status page or search 'Samsung TV server status' on another device. If servers are down, wait and try again later.

Samsung server outages happen occasionally and are beyond your control. They usually resolve within a few hours.
Update your TV's software. Go to Settings > Support > Software Update > Update Now. Outdated firmware can cause persistent connection errors with Samsung apps.

If error 108 appeared after a specific app update, clearing that app's cache (Settings > Apps > [App Name] > Clear Cache) may also help.

When to Call a Professional

Error 108 almost never requires a professional repair — it is a software/network issue, not a hardware failure. If the error persists after all troubleshooting steps, a Samsung service center can run deeper diagnostics. Hardware repairs are unlikely to be needed for this error.

Frequently Asked Questions

Does error 108 mean my Samsung TV is broken?

No — error 108 is almost always a temporary network or server issue. Your TV hardware is almost certainly fine. The vast majority of users fix it with a simple TV and router restart.

Why does my Samsung TV keep showing error 108?

If the error keeps coming back, your router may be assigning your TV an unstable IP address. Try assigning your TV a static IP address in your router's settings. Also make sure your TV's firmware is fully up to date — old software is a common cause of repeated connection errors.

Error 108 only happens on one app — is that normal?

Yes — if error 108 only appears in one specific app (like Netflix or Disney+), the problem is with that app's servers, not your TV or network. Try uninstalling and reinstalling the app. If other devices can use the same app, the issue is specifically with the app on your TV.