Samsung TV Error 109 — What It Means & How to Fix It

What Does This Error Mean?

Error 109 means your Samsung TV is trying to route its traffic through a proxy server that is not responding. This is usually caused by incorrect proxy settings left in the TV's network configuration. Disabling the proxy setting on the TV resolves Error 109 immediately in most cases.

Affected Models

Samsung QLED Q80B
Samsung Crystal UHD AU8000
Samsung Frame TV
Samsung Neo QLED QN85B
Samsung Lifestyle TV The Serif

Common Causes

A proxy server address was manually entered in the TV's network settings but is no longer active
A network configuration change removed or moved the proxy server the TV was using
The TV is on a corporate or hotel network that uses a proxy, but the proxy is offline
Incorrect proxy settings were applied after a firmware update or network reset
The proxy server is working but is blocking Samsung Smart Hub traffic

How to Fix It

On the TV, go to Settings > General > Network > Network Status > IP Settings.

This is where proxy and other advanced network settings are configured on Samsung TVs.
Look for a 'Proxy' setting and check whether it is enabled with an address configured.

If you never intentionally set up a proxy, it may have been configured automatically on a hotel or corporate network.
If a proxy address is listed, clear it and set the proxy to 'Do Not Use' or 'None'.

Disabling the proxy makes the TV connect directly to the internet, bypassing the broken proxy server.
Restart the TV after clearing the proxy settings and test the network connection.

A restart ensures the new settings take effect and the TV does not retain any cached proxy state.
If the proxy settings are not visible, go to Settings > General > Network > Reset Network to clear all settings.

A full network reset removes all stored proxy, DNS, and IP configurations and starts fresh.
Reconnect to your Wi-Fi network after the reset and verify the network status shows a working internet connection.

After a network reset, the TV will use automatic settings that do not include any proxy.

When to Call a Professional

Contact your network administrator if your TV is on a corporate or hotel network and you cannot change proxy settings. Samsung Support can help reconfigure network settings if the proxy option is greyed out or inaccessible. An IT specialist can check whether the proxy server itself needs configuration to allow Samsung TV traffic.

Frequently Asked Questions

What is a proxy server and why would my Samsung TV use one?

A proxy server is a middleman that routes your internet traffic through a separate server before it reaches its destination. Some hotels, schools, and offices require devices to use a proxy to control internet access. Most home networks do not use a proxy — if yours is enabled at home, it was likely set by mistake.

Can Error 109 happen even if I never set up a proxy?

Yes — if you previously used your TV on a hotel or corporate network, the proxy settings may have been saved. The TV keeps the proxy settings even when you bring it home, causing Error 109 on your home network. Clearing the proxy settings or doing a network reset will remove any previously saved proxy configuration.

Will a factory reset fix Samsung TV Error 109?

A factory reset will fix it, but it is not necessary — a network reset is sufficient and less disruptive. Go to Settings > General > Network > Reset Network to clear only network settings without losing apps and logins. Only do a full factory reset if the network reset does not resolve the issue.