Samsung TV Error 116 — What It Means & How to Fix It

What Does This Error Mean?

Error 116 means Samsung's Smart Hub service is currently unavailable or not responding. This is usually a temporary issue with Samsung's servers or your network connection. Waiting a few minutes and resetting Smart Hub resolves Error 116 in most cases.

Affected Models

Samsung QLED Q80B
Samsung Crystal UHD AU8000
Samsung Frame TV
Samsung Neo QLED QN85B
Samsung Lifestyle TV The Serif

Common Causes

Samsung's Smart Hub servers are under maintenance or experiencing an outage
The TV's network connection is too slow or unstable to reach Samsung's services
The Smart Hub session has expired or become corrupted after extended use
The TV's firmware is outdated and incompatible with the current Smart Hub service version
A parental lock or network restriction is preventing the TV from accessing Samsung's servers

How to Fix It

Check whether Samsung's Smart Hub services are experiencing an outage using a phone or computer.

If Samsung's servers are down, nothing you do on the TV will fix it — wait for Samsung to resolve the issue.
Press and hold the Smart Hub button on your remote for 5 seconds to force Smart Hub to restart.

This resets the current Smart Hub session without clearing your account or installed apps.
Go to Settings > General > Network > Network Status and confirm the TV has a working internet connection.

Smart Hub requires a working internet connection — fix any network issues before retrying Smart Hub.
Go to Settings > Smart Hub > Reset Smart Hub and enter your PIN (default 0000) to fully reset the service.

A Smart Hub reset clears cached data and forces it to re-download its service configuration from Samsung's servers.
Update the TV firmware via Settings > Support > Software Update to ensure compatibility with the latest Smart Hub.

Outdated firmware can cause Smart Hub service errors as Samsung updates its server-side protocols.
Change DNS to 8.8.8.8 via Settings > General > Network > IP Settings > DNS Setting > Enter Manually.

DNS issues can prevent the TV from resolving Samsung's Smart Hub server addresses.

When to Call a Professional

Contact Samsung Support if Error 116 persists for more than 24 hours after trying all fixes. Samsung can confirm whether your TV model is still supported by the current Smart Hub service. Older Samsung TV models are sometimes dropped from Smart Hub support — Samsung Support can advise on options.

Frequently Asked Questions

How long do Samsung Smart Hub outages usually last?

Most Samsung Smart Hub outages are resolved within a few hours. Major outages affecting many users are typically fixed within 24 hours. Check Samsung's social media channels or a service status site to track the outage progress.

Will resetting Smart Hub delete my downloaded apps?

Yes — a Smart Hub reset removes all installed apps, your login session, and cached settings. Your Samsung account data and purchased content remain safe on Samsung's servers. After the reset, sign back into your Samsung account to restore your app library.

Can an old TV model get Error 116 permanently?

Yes — Samsung eventually ends Smart Hub support for older TV models (typically 7+ years old). When support ends, Smart Hub services including the app store stop working on those models. If your TV model is no longer supported, Samsung Support can confirm this and suggest alternatives like a streaming stick.