Samsung TV Error 118 — What It Means & How to Fix It

What Does This Error Mean?

Error 118 means your Samsung TV is connected to your Wi-Fi or router, but that connection has no active internet. The problem is usually with your router or internet service provider, not the TV itself. Restarting your router and checking your internet service on another device usually points to the real cause.

Affected Models

Samsung QLED Q80B
Samsung QLED Q70A
Samsung Crystal UHD AU8000
Samsung The Frame
Samsung Neo QLED QN90B

Common Causes

Router is connected to the TV but has lost its internet connection
Internet service provider (ISP) outage in your area
Router DNS settings are incorrect or the DNS server is unreachable
Router firewall or parental controls are blocking the TV's traffic
Router needs a firmware update or has become unstable

How to Fix It

Check if other devices (phone, laptop) can access the internet on the same network.

If nothing has internet, the problem is your router or ISP — not the TV.
Restart your router and modem by unplugging both for 30 seconds, then powering them back on.

Wait 2 minutes for the router to fully reconnect to your ISP before testing the TV.
On the TV, go to Settings > General > Network > Network Status to see exactly where the connection fails.

The status screen will show whether the TV sees the router but not the internet.
Change your router's DNS to Google DNS (8.8.8.8 and 8.8.4.4) in the router admin panel.

A faulty DNS server can make the TV appear connected but unable to reach Smart Hub.
On the TV, go to Settings > General > Network > Reset Network, then reconnect to Wi-Fi.

This clears any corrupted network configuration stored on the TV.
Check your ISP's status page or call them to verify there is no outage in your area.

ISP outages cause Error 118 on every smart device in the home simultaneously.

When to Call a Professional

Call your internet service provider if no devices in your home can reach the internet. Contact Samsung support if internet works on all other devices but only the TV shows Error 118. A network technician can check DNS and firewall settings on your router if needed.

Frequently Asked Questions

My phone has internet but my Samsung TV shows Error 118 — why?

Some routers apply different firewall or traffic rules to TVs versus phones. Try disconnecting and reconnecting the TV to Wi-Fi, or assigning it a static IP. Changing the DNS settings on the TV to 8.8.8.8 often fixes this exact scenario.

Does Samsung TV Error 118 mean my TV is broken?

No — Error 118 almost always points to the router or internet service, not the TV. The TV is working correctly; it just cannot find a path to the internet. If a factory reset and new router both fail to resolve it, the TV's network adapter may need service.

Can I use my Samsung TV without internet?

Yes — you can still watch cable, satellite, antenna broadcasts, and play content from a USB drive without internet. Smart Hub apps and streaming services require internet to work. Error 118 only affects internet-dependent features.