Samsung TV Error 189 — What It Means & How to Fix It

What Does This Error Mean?

Error 189 means your Samsung TV has an internet connection but cannot reach Samsung's Smart Hub servers. This is often a temporary Samsung server issue or a DNS problem on your home network. Waiting a short time and restarting the TV usually resolves Error 189 on its own.

Affected Models

Samsung QLED Q80B
Samsung QLED Q70A
Samsung Crystal UHD AU8000
Samsung The Frame
Samsung Neo QLED QN90B

Common Causes

Samsung Smart Hub servers are temporarily down or undergoing maintenance
DNS server on your network cannot resolve Samsung's server addresses
Router firewall is blocking the TV's outbound connection to Samsung servers
TV firmware has a bug affecting Smart Hub authentication
Incorrect date and time settings on the TV causing SSL certificate errors

How to Fix It

Wait 15–30 minutes and try Smart Hub again — Samsung server outages are usually brief.

Check Samsung's service status online or on social media to confirm if servers are down.
Restart the TV by unplugging it for 30 seconds, then plug it back in and retry Smart Hub.

A full power cycle clears cached connection state and often resolves Error 189.
Check that your TV's date and time are set correctly under Settings > General > System Manager > Time.

Wrong date or time causes SSL certificate verification to fail, which blocks Smart Hub.
Change your network DNS to Google (8.8.8.8 / 8.8.4.4) via Settings > General > Network > IP Settings.

Some ISP DNS servers cannot resolve Samsung's Smart Hub domain names correctly.
On the TV, go to Smart Hub > Settings > Reset Smart Hub and follow the prompts.

Resetting Smart Hub clears the login and app data — you will need to sign back into your Samsung account.
Update the TV firmware via Settings > Support > Software Update > Update Now.

Samsung has released firmware patches that fix Smart Hub connection bugs on many models.

When to Call a Professional

Contact Samsung support if Error 189 persists for more than 24 hours. If Smart Hub never works even after a reset, the TV may need a firmware repair. Samsung support can check whether your TV model has known Smart Hub issues.

Frequently Asked Questions

Is Samsung TV Error 189 a problem with my TV or with Samsung?

It is usually Samsung's servers — the TV cannot reach them even though your internet is working. Check whether other Samsung TV users are reporting the same issue on social media. If only your TV is affected, a DNS change or Smart Hub reset typically fixes it.

Will resetting Smart Hub delete my apps?

Yes — a Smart Hub reset removes all installed apps and login credentials. Your Samsung account and purchases are stored on Samsung's servers, so apps can be reinstalled. You will just need to sign back in and re-download your apps.

How long do Samsung Smart Hub server outages usually last?

Most Samsung server outages resolve within 1–4 hours. Major maintenance windows may last up to 24 hours but are rare. Samsung does not always publish advance notice of maintenance, so checking again later is the best first step.