Samsung TV Error 301 — What It Means & How to Fix It

What Does This Error Mean?

Error 301 means your Samsung TV cannot download or update an app from Smart Hub. This is usually a temporary Samsung server issue or a problem with the TV's account login. Signing out of your Samsung account and back in, or resetting Smart Hub, usually clears Error 301.

Affected Models

Samsung QLED Q80B
Samsung QLED Q70A
Samsung Crystal UHD AU8000
Samsung The Frame
Samsung Neo QLED QN90B

Common Causes

Samsung's app download servers are temporarily unavailable
The TV's Samsung account session has expired or become invalid
The app being downloaded is not available in your region
Insufficient storage space on the TV for the app
Smart Hub software has a cached error preventing downloads

How to Fix It

Wait 15 minutes and try downloading the app again — server issues are usually brief.

Samsung's app servers occasionally have short outages that resolve on their own.
Sign out of your Samsung account on the TV: Smart Hub > Samsung Account > Sign Out.

An expired session token is a common cause of Error 301 during downloads.
Sign back into your Samsung account and try the download again.

A fresh login generates a new session token that the app store can verify.
Reset Smart Hub by going to Smart Hub > Settings > Reset Smart Hub.

This clears all cached app data and forces a fresh connection to Samsung's servers.
Check the TV's available storage under Settings > Support > Device Care > Manage Storage.

If storage is full, delete unused apps before trying to install new ones.
Update the TV firmware via Settings > Support > Software Update > Update Now.

Outdated firmware can cause Smart Hub compatibility issues with the app store.

When to Call a Professional

Contact Samsung support if Error 301 prevents all app downloads after a Smart Hub reset. If an app is unavailable in your region, a VPN or region change via Samsung account settings may help. Samsung support can check whether your TV model and region have app store access.

Frequently Asked Questions

Does Samsung TV Error 301 mean the app is no longer available?

Not necessarily — it usually means the download attempt failed, not that the app is gone. Try again after a few minutes or after signing out and back into your Samsung account. If the app has been removed from the Samsung app store, it will simply not appear in search results.

Why can I open existing apps but not download new ones with Error 301?

Existing apps are stored locally on the TV and do not need a server download. New downloads require a valid session with Samsung's app store servers. Signing out and back in refreshes the session and usually resolves the download block.

Will resetting Smart Hub delete my existing apps?

Yes — a Smart Hub reset removes all installed apps and account data. Your purchased apps and subscriptions are stored in your Samsung account and can be reinstalled. You will need to sign back in and re-download your apps after the reset.