App Not Connecting
Motorola Baby Monitor
Severity: ModerateWhat Does This Error Mean?
If the Motorola baby monitor app cannot connect to the camera, the camera may be offline, your phone may be on a different network, or the app needs updating. Check WiFi on both the camera and your phone.
Affected Models
- Motorola Halo+
- Motorola VM65 Connect
- Motorola WiFi baby monitors
Common Causes
- Camera not connected to WiFi
- Phone on mobile data instead of WiFi (for local connection)
- App needs updating
- Camera firmware outdated
- Hubble Connected servers experiencing issues
How to Fix It
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Check that the camera is connected to WiFi.
The camera's LED indicates connection status. Restart the camera if the WiFi indicator is off.
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Update the Hubble Connected app.
Motorola WiFi monitors use the Hubble Connected app. Check for updates in the App Store or Google Play.
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Restart both the camera and the app.
Power cycle the camera and force-close the app.
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Re-setup the camera in the app if nothing else works.
Remove the camera from the app and add it again as a new device.
Frequently Asked Questions
Does the Motorola monitor work without the app?
WiFi models require the app for remote viewing. Non-WiFi models with a dedicated parent unit work without any app.
What is Hubble Connected?
Hubble Connected is the cloud platform and app used by Motorola WiFi baby monitors. It provides remote access, recording, and alerts.