Camera Offline
Nanit Baby Monitor (Camera)
Severity: CriticalWhat Does This Error Mean?
Camera Offline means the Nanit camera lost its Wi-Fi connection and you cannot see the video feed. The most common causes are Wi-Fi dropouts, router issues, or the camera losing power. Check power and Wi-Fi, then restart the camera.
Affected Models
- Nanit Pro
- Nanit Plus
- Nanit Pro Camera with Flex Stand
Common Causes
- Wi-Fi network went down
- Camera unplugged or power adapter disconnected
- Router too far from the camera — weak signal
- Wi-Fi password changed
- Router switched to a different channel or band
How to Fix It
-
Check that the camera is plugged in and the light is on.
The camera shows a small LED when powered. If no light, check the power cable and adapter.
-
Check your Wi-Fi — try loading a website on your phone.
If your Wi-Fi is down, the camera cannot connect. Restart your router.
-
Unplug the camera for 10 seconds, then plug it back in.
A restart reconnects to Wi-Fi and resolves most offline issues.
-
Make sure the camera is on the 2.4 GHz Wi-Fi band.
The Nanit only works on 2.4 GHz, not 5 GHz. If your router combines both bands, make sure 2.4 GHz is available.
Frequently Asked Questions
Can I still hear my baby when the camera is offline?
No. When the camera is offline, both video and audio are unavailable in the app. Consider having a backup audio monitor for situations when Wi-Fi goes down.
Does the Nanit record when offline?
No. The Nanit streams to the cloud — it does not record locally. When offline, no video is captured or saved.