App Not Syncing
Owlet Baby Monitor (Smart Sock)
Severity: ModerateWhat Does This Error Mean?
App Not Syncing means the Owlet app is not receiving data from the base station. The base station may be offline, your phone may be on a different network, or the app needs refreshing. Force-close the app and reopen it.
Affected Models
- Owlet Smart Sock 3
- Owlet Dream Sock
Common Causes
- Base station offline or not connected to WiFi
- Phone app needs refreshing
- Phone's internet connection is weak
- Owlet cloud servers experiencing issues
- App outdated
How to Fix It
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Force-close the Owlet app and reopen it.
Swipe the app away from recent apps, then reopen. This forces a fresh connection to the cloud.
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Check that the base station is connected to WiFi.
The base station light should be solid. If flashing, it is not connected. Restart the base station.
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Make sure your phone has a good internet connection.
The app needs internet to receive data from the cloud. Switch between WiFi and mobile data to test.
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Update the Owlet app.
Check the App Store or Google Play for updates.
Frequently Asked Questions
Does the base station alarm still work if the app is not syncing?
Yes. The base station connects directly to the sock via Bluetooth. The local alarm works independently of the app and cloud.
Can two phones monitor at the same time?
Yes. Multiple phones can have the Owlet app logged into the same account. Both receive real-time data.