Failed to check for updates
HoYoverse Genshin Impact
Severity: ModerateWhat Does This Error Mean?
Failed to check for updates means Genshin Impact cannot connect to the update server. This usually happens during major version updates when servers are overloaded, or due to network issues. Check your internet, disable VPN, and try again.
Affected Models
- PC
- PlayStation 4
- PlayStation 5
- iOS
- Android
Common Causes
- Update servers overloaded (common right after a new version releases)
- Your internet connection is unstable or too slow
- VPN or proxy blocking the update connection
- Firewall blocking the game's update process
- DNS issues preventing the game from finding the update server
How to Fix It
-
Close and reopen the game launcher.
Simply retrying often works, especially if the servers were momentarily overloaded.
-
Disable any VPN or proxy.
VPNs can interfere with Genshin's update servers. Disable your VPN and try again.
-
Try changing your DNS to Google (8.8.8.8) or Cloudflare (1.1.1.1).
DNS issues can prevent the game from reaching the update server. Changing DNS is quick and often fixes update failures.
-
On mobile: switch between Wi-Fi and mobile data to test.
If one network fails, trying the other rules out a network-specific issue.
Frequently Asked Questions
How long do Genshin Impact updates take?
Pre-download is usually available a day before the update. The actual maintenance takes 4-5 hours during version updates. Hotfixes are smaller and faster.
Can I play while the game is updating?
No. Genshin Impact requires the latest version to connect to the servers. You must complete the update before playing.