Sync Failed
Kobo E-reader
Severity: MinorWhat Does This Error Mean?
Sync Failed means the Kobo could not connect to Kobo's servers to update your library or reading position. Check WiFi, restart the device, and try syncing again.
Affected Models
- Kobo Libra 2
- Kobo Clara 2E
- Kobo Sage
- All Kobo models
Common Causes
- WiFi disconnected during sync
- Kobo servers temporarily down
- Account issue
- Large library taking too long to sync
- Firmware needs updating
How to Fix It
-
Check WiFi connection.
Make sure WiFi is connected. Try opening the Kobo Store to test.
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Tap Sync on the home screen.
Pull down from the top of the home screen or tap the sync icon. This manually triggers a sync.
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Restart the Kobo.
Settings > Device Information > Restart. A restart refreshes the connection to Kobo's servers.
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Sign out and back in.
Settings > Accounts > Sign Out. Sign back in with your Kobo account.
Frequently Asked Questions
Does Kobo sync reading position across devices?
Yes. Reading position syncs between Kobo e-readers, the Kobo app on phones/tablets, and the Kobo desktop app.
Do sideloaded books sync?
No. Only books purchased from the Kobo Store sync across devices. Sideloaded EPUBs and PDFs stay on the device they were loaded to.