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Flame Effect Not Working

Duraflame Electric Fireplace

Severity:

Note: This issue may not appear as a code on your device's display. This page helps you troubleshoot the underlying problem.

What Does This Error Mean?

Duraflame flame effect not working while the heater runs means the LED light source, the flame motor, or the flame brightness setting is the issue. Check the flame brightness control first — it may have been turned to minimum.

How to Fix It

  1. Check the flame brightness setting

  2. Check whether flame-only mode is enabled

  3. Power cycle the fireplace

  4. Check for a blown bulb or failed LED

  5. Contact Duraflame support

Frequently Asked Questions

Duraflame flame looks dim and flickery — is this a fault?

A noticeably dimmer or irregular flame effect on a model that previously had a bright display can indicate a failing LED or bulb. Check the brightness setting first, then contact Duraflame if the brightness is already at maximum.

Duraflame flame effect worked last year and not this winter — why?

Bulb-based flame projectors have a limited lifespan and can fail after a season of use. If your model uses a replaceable bulb, check the model manual for the bulb specification and install a replacement.

Duraflame flame colour looks wrong — is that a fault?

Some Duraflame models offer flame colour adjustment. Check whether the flame colour setting has been changed accidentally. If the colour looks faded or wrong at all settings, the LED assembly is failing.