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Remote Not Working

Napoleon Electric Fireplace

Severity:

Source: OnlyErrorCodes.com — Every error code. One place.

Napoleon Fireplace Remote Not Working — Fix

Note: This issue may not appear as a code on your device's display. This page helps you troubleshoot the underlying problem.

What Does This Error Mean?

Napoleon fireplace remote not responding is almost always a dead battery issue. Replace with fresh AAA batteries and point the remote directly at the IR receiver on the front of the fireplace from within 5 metres.

How to Fix It

  1. Replace the batteries

  2. Aim at the IR receiver

  3. Test the front panel buttons

  4. Check for IR signal interference

  5. Order a replacement Napoleon remote

Frequently Asked Questions

Napoleon remote flashes when I press buttons but fireplace does not respond — cause?

A flashing LED on the remote means the remote is transmitting. If the fireplace does not respond, the IR receiver on the fireplace is blocked, the fireplace power is off, or the receiver has failed.

Napoleon remote controls some functions but not others — partial failure?

Partial button failure (some buttons work, others do not) indicates a failing remote circuit board rather than a battery issue. Replace the remote.

Napoleon fireplace remote stopped working after I changed the batteries — cause?

If the remote does not work after a battery change, check the battery polarity is correct and that the batteries are seated fully. Remove and reinsert the batteries firmly and test again.