Touchscreen Not Responding
Peloton Exercise Bike / Tread
Severity: ModerateWhat Does This Error Mean?
A frozen Peloton touchscreen means the Android-based tablet has crashed. Hold the power button on the back for 10 seconds to force a restart. Sweat on the screen can also cause touch issues.
Affected Models
- Peloton Bike
- Peloton Bike+
- Peloton Tread
- Peloton Tread+
- Peloton Row
Common Causes
- Software crash — tablet frozen
- Sweat or moisture on the screen causing phantom touches
- Screen protector interfering with touch sensitivity
- Software update interrupted
- Hardware failure (rare)
How to Fix It
-
Hold the power button (back of screen) for 10 seconds.
This forces a hard restart. The Peloton logo will appear as it reboots.
-
Wipe sweat and moisture off the screen.
Sweat causes phantom touches and unresponsive areas. Wipe with a dry microfiber cloth.
-
Remove any screen protector.
Thick or bubbled screen protectors reduce touch sensitivity. If touch works without it, get a thinner protector.
-
Check for software updates after restart.
Settings > Device Settings > About > check for updates.
Frequently Asked Questions
Where is the power button on the Peloton?
On the back of the touchscreen, usually at the top. It is a small physical button — not on the screen itself.
Is the Peloton screen a regular Android tablet?
Yes. Peloton runs a customised version of Android. The same restart and troubleshooting steps apply as for any Android device.