Nintendo Switch Error Code 2813-2001 — What It Means & How to Fix It

What Does This Error Mean?

Error 2813-2001 means your Nintendo Switch cannot connect to the Nintendo eShop. The eShop may be temporarily unavailable, or there is a problem with your account or connection. This blocks game purchases, downloads, and access to your purchase history.

Affected Models

Nintendo Switch
Nintendo Switch Lite
Nintendo Switch OLED

Common Causes

The Nintendo eShop servers are temporarily down for maintenance
Your internet connection is working but cannot reach Nintendo's servers
Your Nintendo Account has a restriction or billing issue preventing eShop access
The system clock on the Switch is set to an incorrect date or time
A parental control setting is restricting access to the eShop

How to Fix It

Check Nintendo's server status. Visit nintendo.com/consumer/network/en_NA/eshop-status.jsp or search 'Nintendo network maintenance' online. If maintenance is scheduled, you will need to wait.

Nintendo performs regular eShop maintenance, often overnight. These outages are temporary.
Verify your internet connection works for other apps. Try an online game or the YouTube app. If other apps cannot connect either, the problem is your network, not the eShop.

Fixing your network connection first will save time if that is the actual cause.
Check the system clock. Go to System Settings > System > Date and Time. Enable 'Synchronize Clock via Internet.' An incorrect date can cause SSL certificate failures that block the eShop.

The eShop uses security certificates that are time-sensitive. An incorrect clock causes immediate connection failures.
Sign out and back into your Nintendo Account. Go to System Settings > Users > select your profile > Nintendo Account > Sign Out. Then sign back in.

Re-signing in refreshes your account token and can clear authentication errors.
Check parental controls. Go to System Settings > Parental Controls and make sure 'Nintendo eShop' spending and access permissions are not blocked for your profile.

If a parental control PIN is required to unlock the eShop, you will need to enter it or ask the account holder to adjust settings.

When to Call a Professional

Error 2813-2001 is a server or account issue, not a hardware fault. No repair is needed. For account-specific problems, contact Nintendo support at support.nintendo.com.

Frequently Asked Questions

Can I still play games I already downloaded while the eShop is down?

Yes. Downloaded games are stored on your Switch and play without an eShop connection. Only purchasing new games or redownloading titles requires the eShop to be available. Your existing library is fully accessible offline.

Why do Nintendo Account age restrictions affect the eShop?

Nintendo requires accounts for users under 18 to be linked to a Family Group managed by an adult. Child accounts may have restricted spending and access to mature-rated content. The adult account holder can adjust these settings at accounts.nintendo.com.

How do I contact Nintendo support for account issues?

Visit support.nintendo.com and select Nintendo Switch from the product list. You can chat live, submit a support request, or find answers in Nintendo's help articles. For billing disputes or account recovery, a phone call is often the fastest option.