PlayStation Error Code CE-37857-0 — What It Means & How to Fix It

What Does This Error Mean?

The CE-37857-0 error means a downloaded file is corrupted and cannot be installed. This can happen with games, updates, or DLC that were downloaded from the PlayStation Store. The download was interrupted or something went wrong during the transfer, resulting in a broken file.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5
PlayStation 5 Digital Edition

Common Causes

Your internet connection dropped or became unstable during the download
The PlayStation's hard drive has bad sectors that corrupted the file as it was being saved
A power outage or unexpected shutdown occurred while the download was in progress
The PlayStation's system cache contains corrupted temporary data from a previous failed download
There was not enough free storage space to complete the download properly

How to Fix It

Delete the corrupted download. Go to Notifications > Downloads, find the failed item, press Options, and select Delete. Then try downloading it again from your Library.

Do not try to resume the corrupted download. Delete it completely and start fresh.
Make sure you have enough free storage space. Go to Settings > Storage and check. You need significantly more space than the file size.

If storage is low, delete unused games or move them to an external drive before trying the download again.
Use a wired Ethernet connection instead of Wi-Fi for the download. Plug a network cable from your router directly into the PlayStation.

Wi-Fi drops cause corrupted downloads more than any other factor. A wired connection is much more reliable.
Put your PlayStation into Rest Mode while downloading. Go to Settings > Power Save Settings > Set Features Available in Rest Mode, and enable 'Stay Connected to the Internet.'

Rest Mode prioritizes downloads and reduces the chance of other processes interfering.
If the error keeps happening, rebuild the database. Boot into Safe Mode by holding the power button for 7 seconds, then select 'Rebuild Database.'

This cleans up corrupted system cache and fixes storage issues that can cause downloads to fail.

When to Call a Professional

If downloads keep corrupting repeatedly and you have a stable internet connection, your internal hard drive may be failing. Hard drive replacement on a PS4 is straightforward and costs $50 to $80 for the part. PS5 SSD issues are more complex — contact Sony support if your console is still under warranty.

Frequently Asked Questions

Can I fix a corrupted download or do I have to start over?

You cannot fix a corrupted download. You must delete it completely and download the file again from scratch. The new download will be a fresh copy from Sony's servers.

Why do downloads corrupt more often on Wi-Fi?

Wi-Fi signals can be interrupted by walls, other devices, and interference. Even brief signal drops can corrupt the data being transferred. A wired Ethernet connection does not have these interruption problems.

How do I know if my hard drive is failing?

If multiple downloads keep corrupting and your internet is stable, the hard drive may have bad sectors. Other signs include slow load times, games crashing, and the console running unusually loud. You can try rebuilding the database first — if that does not help, the drive may need replacing.