PlayStation Error Code CE-38700-8 — What It Means & How to Fix It

What Does This Error Mean?

CE-38700-8 means your PlayStation 5 did not exit Rest Mode correctly. The console woke up in an unexpected state, which can occasionally corrupt data. Sony recommends turning off Rest Mode if this error keeps happening.

Affected Models

PlayStation 5
PlayStation 5 Digital Edition

Common Causes

The PS5 lost power while in Rest Mode, interrupting a background task
A system software bug caused an error when waking from Rest Mode
A game or application crashed while running in the background during Rest Mode
The internet connection dropped during a Rest Mode download, causing a sync error
The HDMI-CEC signal from a TV or soundbar triggered an unexpected wake event

How to Fix It

When you see this error, let the PS5 complete its database check. It will automatically scan and repair any issues before returning to the home screen. Do not turn it off during this process.

The database check is safe and usually takes only a few minutes.
Disable Rest Mode to stop the error from recurring. Go to Settings > System > Power Saving > Set Time Until PS5 Enters Rest Mode and set both options to 'Don't Put in Rest Mode.'

Sony themselves recommended this workaround during early PS5 firmware versions.
Update your PS5 system software. Go to Settings > System > System Software > System Software Update and Settings > Update System Software. Install any available updates.

Sony has released multiple firmware patches specifically addressing Rest Mode stability issues.
Disable HDMI Device Link (CEC). Go to Settings > System > HDMI and turn off 'Enable HDMI Device Link.' This stops your TV remote from accidentally waking the PS5.

HDMI-CEC signals from TVs and soundbars can interrupt Rest Mode unexpectedly.
Plug the PS5 directly into a wall outlet rather than a power strip or surge protector. Some power strips cause micro-interruptions that can disrupt Rest Mode operations.

A direct wall connection provides the most stable power supply for the console.

When to Call a Professional

CE-38700-8 is almost always a software or power issue. Hardware repair is rarely needed. If the error occurs constantly and causes data loss, contact PlayStation Support.

Frequently Asked Questions

Did CE-38700-8 corrupt any of my saved data?

In most cases, no. The automatic database check the PS5 runs when it sees this error repairs any inconsistencies. However, any data that was actively being written at the moment of the crash may be affected. Enable PS Plus cloud saves to automatically back up your progress.

Is Rest Mode safe to use on PS5?

Yes, for most users. Sony has improved Rest Mode reliability significantly through firmware updates. If you are on the latest firmware and still see this error, disabling Rest Mode is the safest choice. Full shutdown instead of Rest Mode uses slightly more electricity but avoids the risk.

Should I initialize my PS5 to fix this error?

Initialization (factory reset) is a last resort and is not needed for this error in most cases. Try all the steps above first. Initialization erases all local data, so back up saves to the cloud before attempting it.