PlayStation Error Code CE-46000-1 — What It Means & How to Fix It

What Does This Error Mean?

CE-46000-1 means your PlayStation cannot connect to PlayStation Network (PSN). The console is online but something is preventing a successful connection to Sony's servers. This is usually a temporary server issue or a network configuration problem on your end.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

PlayStation Network servers are temporarily down or undergoing maintenance
Your home internet connection is too slow or unstable to reach PSN
Your router's firewall or NAT settings are blocking PlayStation's required ports
The date and time settings on your console are incorrect, causing authentication to fail
Your PSN account has been temporarily restricted or flagged for unusual activity

How to Fix It

Check PSN server status. Visit status.playstation.com on your phone or computer and look for any active outages.

If servers are down, the only fix is to wait. Sony typically resolves outages within a few hours.
Test your internet connection. Go to Settings > Network > Test Internet Connection on your PlayStation.

If the test fails, the problem is your home network, not PSN. Restart your router first.
Restart your router and modem. Unplug both from power, wait 60 seconds, plug in the modem first, wait for it to connect, then plug in the router.

This refreshes your internet connection and clears temporary routing issues.
Check your console's date and time. Go to Settings > System > Date and Time and make sure Set Automatically is turned on.

An incorrect date or time can cause authentication errors that look like connection failures.
If your NAT type shows as Strict or Type 3, log into your router settings and enable UPnP or set up a DMZ for your PlayStation's IP address.

Strict NAT blocks many PSN features. Your router's manual explains how to access its settings — usually at 192.168.1.1 in a browser.

When to Call a Professional

CE-46000-1 is almost always a network or server issue — not a hardware problem. You do not need a repair technician. If you have tried every step below and the error persists, contact PlayStation Support at playstation.com/support.

Frequently Asked Questions

Does CE-46000-1 mean my PlayStation is banned?

No. This error is a connection failure, not an account enforcement message. If your account were suspended, you would see a clear message about enforcement when you try to sign in. CE-46000-1 is about the connection between your console and Sony's servers.

Why does this error happen more on weekends?

PlayStation Network sees its highest traffic on Friday evenings and weekends. More players online at once puts more strain on Sony's servers and can cause temporary connection errors. If the error appears on a weekend evening, waiting an hour often resolves it.

What ports does PlayStation need to be open on my router?

PlayStation recommends opening TCP ports 80, 443, 3478, 3479, and 3480, and UDP ports 3478 and 3479. You can open these in your router's port forwarding settings. Alternatively, enabling UPnP on your router handles this automatically.