PlayStation Error Code NP-104028-8 — What It Means & How to Fix It

What Does This Error Mean?

NP-104028-8 on the PlayStation 5 means your PS5 failed to sign in to PlayStation Network (PSN). This can happen because of a PSN outage, a problem with your internet connection, or an issue with your PlayStation account. In most cases, the problem is temporary and resolves itself when PSN comes back online. Check the PlayStation Network status page first before spending time troubleshooting your own setup.

Affected Models

PlayStation 5
PlayStation 5 Digital Edition

Common Causes

PlayStation Network (PSN) is experiencing an outage or maintenance period
Your home internet connection dropped briefly during the sign-in attempt
Wi-Fi signal is too weak for a stable PSN connection
Your PlayStation account has been temporarily suspended by Sony
DNS settings on the PS5 are misconfigured causing connection timeouts

How to Fix It

Check the PlayStation Network status page before anything else. Go to status.playstation.com on your phone or computer. If PSN is down for maintenance or experiencing an outage, all you can do is wait. Outages typically last 30 minutes to a few hours.

PSN outages are common during high-traffic periods like new game releases and holiday weekends.
Test your internet connection on the PS5. Go to Settings > Network > Test Internet Connection. This confirms whether the PS5 can reach the internet and what your connection speeds are. Anything below 5 Mbps download may cause sign-in timeouts.

If the internet test shows a failure, restart your router and modem first (unplug for 30 seconds, then reconnect) before investigating further.
Move the PS5 closer to your Wi-Fi router, or connect via Ethernet cable instead of Wi-Fi. PSN sign-in is sensitive to network stability — even brief Wi-Fi drops cause NP-104028-8. A wired connection is always more reliable for online gaming.

If you can't run an ethernet cable, a powerline adapter or Wi-Fi mesh extender near the PS5 can significantly improve connection stability.
Change the PS5's DNS settings to use Google's DNS. Go to Settings > Network > Setup Internet Connection > your network > Advanced Settings > DNS Settings > Manual. Set Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4. Custom DNS often improves PSN connection reliability.

Google's DNS (8.8.8.8) is a popular and reliable alternative to your ISP's default DNS servers.
Sign out of your PlayStation account and sign back in. Go to Settings > Users and Accounts > Account > Sign Out. Then sign back in with your PSN email and password. This refreshes your authentication token and often resolves persistent sign-in failures.

If you can't remember your PSN password, use the 'Forgot Password' option at my.playstation.com on a computer or phone.

When to Call a Professional

NP-104028-8 is almost never a hardware issue requiring professional service. If your internet is working fine and PSN status shows no outages, but you still can't sign in, contact PlayStation Support. Account suspension issues can only be resolved through PlayStation Support at 1-800-345-7669. They can tell you the specific reason for any account restriction.

Frequently Asked Questions

How long do PSN outages usually last?

Most PSN outages last 30 minutes to 3 hours. Scheduled maintenance periods are typically announced in advance at blog.playstation.com and last 2-8 hours. Unplanned outages from technical issues or high traffic can last longer. The PlayStation Network status page at status.playstation.com is the fastest way to check current PSN status.

Could my PSN account be suspended?

Yes — Sony suspends accounts for violations of the PlayStation Network Code of Conduct. Reasons include chargebacks on purchases, inappropriate messages, cheating, or other violations. If your account is suspended, you'll usually receive an email from PlayStation Support explaining the reason and duration. Contact PlayStation Support at 1-800-345-7669 to inquire about a suspension.

Why does my PS5 say NP-104028-8 but my phone works fine on the same Wi-Fi?

Phones use different network protocols and ports than gaming consoles. PSN requires specific ports to be open on your router (TCP 80, 443, 3478, 3479 and UDP 3478-3479). If your router's firewall is blocking these ports, the phone works but the PS5 can't connect to PSN. Check your router settings or contact your ISP if you suspect port blocking.