PlayStation Error Code NP-34924-2 — What It Means & How to Fix It

What Does This Error Mean?

NP-34924-2 is a network error that occurs when your PlayStation cannot communicate with PlayStation Network. It prevents you from signing in, accessing the PS Store, or going online in games. This is usually a temporary server issue or a problem with your internet connection.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5
PlayStation 5 Digital Edition

Common Causes

PlayStation Network servers are temporarily down or under maintenance
Your home internet connection is unstable or has dropped
Your router is blocking outbound connections on ports required by PSN
Your PlayStation's network configuration has become outdated or corrupted
Your internet provider is experiencing temporary service issues in your area

How to Fix It

Check PSN server status first. Visit status.playstation.com on your phone or computer. If servers are shown as down, wait for Sony to resolve the issue.

PSN outages happen several times a year. There is nothing you can do but wait when the servers are at fault.
Restart your PlayStation completely. Hold the power button for 10 seconds until the console shuts down fully. Wait 30 seconds, then turn it back on.

A full shutdown — not just sleep mode — clears network session data that may have become stuck.
Restart your router and modem. Unplug both from power for 60 seconds. Plug the modem in first, wait for it to connect, then plug the router back in.

This refreshes your external IP address and clears temporary routing issues.
Change the DNS settings on your PlayStation. Go to Settings > Network > Set Up Internet Connection, choose your connection type, select Custom, and enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary.

Switching to Google's DNS can bypass slow or failing DNS servers from your internet provider.
Sign out of PSN and sign back in. Go to Settings > Account Management > Sign Out. Wait 30 seconds, then sign back in with your email and password.

Re-authenticating forces a fresh connection to PSN servers and can clear sign-in errors.

When to Call a Professional

NP-34924-2 does not require a hardware repair. If your internet is fine on other devices but your PlayStation still cannot connect, contact PlayStation Support. If your internet is the issue, contact your internet service provider to check for outages or line problems.

Frequently Asked Questions

How long do PSN outages usually last?

Most PSN outages last between 30 minutes and a few hours. Major outages affecting millions of users are rare and usually resolved within 24 hours. You can monitor real-time updates at status.playstation.com or on Sony's official social media channels.

Can I play offline while NP-34924-2 is happening?

Yes. Physical disc games and digital games installed on your primary console will still work offline. Your locally stored game saves and progress are not affected. Just avoid online modes until the connection is restored.

What ports does PSN need to be open on my router?

PSN requires TCP ports 80, 443, 3478, 3479, and 3480, plus UDP ports 3478 and 3479. Most home routers leave these open by default. If you have custom firewall rules or parental controls on your router, check that these ports are not blocked.