PlayStation Error Code NP-34924-5 — What It Means & How to Fix It

What Does This Error Mean?

NP-34924-5 means your account is unable to access online features on PlayStation Network. This is often caused by an account restriction, age limit, or parental control setting. Checking your account privacy settings usually resolves this.

Affected Models

PlayStation 5
PlayStation 4 Pro
PlayStation 4 Slim
PlayStation 4

Common Causes

Account is set to restricted online access in parental controls
Sub-account lacks permission to access online features
Account is set to a region that limits certain online services
PlayStation Plus subscription has lapsed and online play requires it
Privacy settings are blocking online communications and features

How to Fix It

Check your account type — sub-account or master account.

Sub-accounts are managed by a parent account. If you have a sub-account, the parent account holder needs to grant online access permissions.
Review parental control settings.

On PS5: Settings > Family and Parental Controls. On PS4: Settings > Parental Controls. Make sure online features are allowed for your account.
Check your privacy settings.

Go to Settings > Account Management > Privacy Settings. Make sure settings are not set to fully restrict online interactions.
Verify your PlayStation Plus subscription is active.

Online multiplayer requires PS Plus. Go to Settings > Account Management > PlayStation Subscriptions to check the status.
Check the age settings on your account.

Accounts set to under-18 age groups have automatic restrictions. Visit account.sonyentertainmentnetwork.com to update your date of birth if it is incorrect.

When to Call a Professional

If your account settings look correct and you still cannot access online features, contact PlayStation Support. They can see exactly what restrictions are active on your account.

Frequently Asked Questions

What is a sub-account and how does it affect online play?

A sub-account is a child account managed by a parent's master account. The parent controls what the sub-account can do online. The parent needs to sign in to their account and adjust the permissions.

Do I need PlayStation Plus to play online?

Yes — PlayStation Plus is required for online multiplayer on PS4 and PS5. Some free-to-play games are exceptions. Check your subscription status in Settings > Account Management.

Can I change my account's date of birth?

Changing your date of birth on a PSN account is restricted. You may need to contact PlayStation Support with proof of identity. This is a security measure to prevent underage accounts from bypassing restrictions.