PlayStation Error NP-36010-2 — What It Means & How to Fix It

What Does This Error Mean?

NP-36010-2 means there was a problem with a PlayStation Store transaction. This error typically appears when downloading or purchasing content from the PS Store. It can be caused by a PSN outage, a payment method problem, or an account issue. In most cases it is temporary and clears on its own or with a quick account check.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

PlayStation Store or PSN is experiencing a temporary outage or maintenance
Payment method on your PSN account has expired or has insufficient funds
PlayStation Wallet balance is insufficient to complete a purchase
Your PSN account has an unpaid balance or a pending issue flagged by Sony
Slow or unstable internet connection causing the Store transaction to time out

How to Fix It

Check PSN server status at status.playstation.com. If the PlayStation Store is marked as having issues, wait until Sony resolves the outage and try again.

Store maintenance can last anywhere from a few minutes to several hours.
On your PS4, go to Settings > Account Management > Account Information > Wallet and check your balance. If a purchase required funds you do not have, add funds via a PSN card or payment method.

You can also add funds through the PlayStation website on a computer or phone.
Verify your payment method is up to date. Go to Settings > Account Management > Account Information > Payment Management. Update expired card details or add a new payment method.

Card expiry is a very common silent cause of NP-36010-2 on purchases.
Sign out of PSN completely and sign back in. Go to Settings > Account Management > Sign Out. Then sign in again with your email and password.

A fresh sign-in refreshes your session tokens and often resolves transaction errors.
If the error only occurs on one specific game or piece of content, that item may be temporarily unavailable in your region's PS Store. Try again in 24 hours or contact PlayStation Support.

Regional content restrictions or licensing issues can affect the availability of specific Store items.

When to Call a Professional

NP-36010-2 does not require professional service — it is an account or network issue. Check PSN status, verify your payment method, and contact PlayStation Support if your account has a flagged issue. PlayStation Support: playstation.com/support or 1-800-345-7669.

Frequently Asked Questions

I have enough funds — why do I still get NP-36010-2?

Even with a sufficient wallet balance, a PSN server-side issue can prevent the transaction from completing. The store servers process all transactions centrally. If PSN is experiencing problems, the transaction will fail even if your account details are perfectly correct. Wait 15 to 30 minutes and try again.

Can I get NP-36010-2 when redeeming a code?

Yes. Code redemption goes through the same PSN infrastructure. If PSN is experiencing issues at the time you redeem a code, NP-36010-2 can appear. Your code is not lost — it has not been used. Try redeeming it again when PSN is fully operational.

Does NP-36010-2 mean I was charged for something I did not receive?

If the error appeared before the purchase was confirmed, you were likely not charged. Check your payment method's transaction history or PSN purchase history to confirm. If a charge appears but content was not delivered, contact PlayStation Support for a refund.