PlayStation Error Code NW-102661-8 — What It Means & How to Fix It

What Does This Error Mean?

NW-102661-8 means your PS5 failed to connect to your Wi-Fi network. The console tried to join the network but was refused or received no response. This is almost always a router or network issue, not a PS5 hardware fault.

Affected Models

PlayStation 5
PlayStation 5 Digital Edition

Common Causes

You entered an incorrect Wi-Fi password when setting up the network connection
The router is too far away and the Wi-Fi signal is too weak to maintain a connection
The router's DHCP server is not assigning the PS5 an IP address correctly
The router has a MAC address filter enabled that is blocking the PS5
The 5 GHz Wi-Fi band the PS5 is trying to use is not broadcasting from your router

How to Fix It

Forget and re-add your Wi-Fi network. Go to Settings > Network > Set Up Internet Connection. Select your Wi-Fi network and delete it. Then reconnect by selecting it again and entering your password carefully.

A wrong password is the most common cause of this error. Re-entering the password from scratch prevents typos that can be hard to spot in password fields.
Move your PS5 closer to the router. Try temporarily placing the PS5 within 2 to 3 meters of the router. If it connects, your signal was too weak.

Walls, floors, and appliances all weaken Wi-Fi signals. If moving closer fixes it, consider a Wi-Fi extender or running an ethernet cable.
Restart your router. Unplug the router from power for 30 seconds, then plug it back in. Wait for all lights to stabilize, then try connecting the PS5 again.

Routers can develop connection issues over time that are cleared by a simple power cycle. This fixes many Wi-Fi problems.
Switch between 2.4 GHz and 5 GHz bands. When setting up your internet connection, try both bands if your router broadcasts them separately. 5 GHz is faster but shorter range. 2.4 GHz reaches further through walls.

If 5 GHz fails, switching to 2.4 GHz often resolves NW-102661-8, especially for consoles in a different room from the router.
Disable MAC address filtering on your router. Log in to your router admin panel (usually at 192.168.1.1 or 192.168.0.1). Look for 'MAC Filtering' or 'Access Control' and disable it, or add your PS5's MAC address to the allowed list.

MAC filtering blocks unknown devices from connecting. Your PS5's MAC address can be found at Settings > System > About > MAC Address.

When to Call a Professional

If you have tried all fixes and your PS5 cannot connect to any Wi-Fi network, the Wi-Fi antenna inside the console may be faulty. Contact Sony support at support.playstation.com for a hardware inspection. You can still use the PS5 with a wired ethernet cable while waiting for a repair.

Frequently Asked Questions

My other devices connect to Wi-Fi fine — why can't my PS5?

Phones and laptops use different network adapters and connect differently than a PS5. Your router may work fine for most devices but block the PS5 for reasons like MAC filtering or band incompatibility. Try connecting the PS5 via ethernet cable to confirm the PS5 itself is working, then troubleshoot the Wi-Fi separately.

Does NW-102661-8 mean my PS5 Wi-Fi card is broken?

Not usually. The vast majority of NW- Wi-Fi errors are caused by router or network settings — not a broken Wi-Fi card. Only suspect hardware if your PS5 cannot see any Wi-Fi networks at all in Settings > Network > Set Up Internet Connection. If no networks appear, the Wi-Fi card may need inspection.

Will a Wi-Fi extender help with NW-102661-8?

Yes, if the root cause is weak signal strength. A Wi-Fi extender or mesh network node placed between the router and your PS5 can dramatically improve signal strength. However, if the issue is a wrong password or router setting, an extender will not help. Identify the cause first before buying hardware.