PlayStation Error Code WS-44369-6 — What It Means & How to Fix It

What Does This Error Mean?

WS-44369-6 means your PS5 encountered an error in the PlayStation Store. This is usually a temporary server-side issue or a network hiccup. Most users find this error resolves itself after a short wait.

Affected Models

PlayStation 5
PlayStation 5 Digital Edition

Common Causes

The PlayStation Store servers are temporarily overloaded or down for maintenance
Your internet connection dropped briefly during a store transaction
Your PSN session expired and needs to be refreshed
A firewall or strict NAT setting on your router is blocking store access
Your PS5 system software is out of date and incompatible with the current store

How to Fix It

Wait 15 to 30 minutes and try again. The PlayStation Store is sometimes briefly unavailable during peak hours or maintenance windows.

This is the simplest fix and works for the majority of WS-44369-6 errors.
Sign out of your PSN account and sign back in. Go to Settings > Users and Accounts, sign out, then sign back in. This refreshes your account session with the PlayStation Store.

An expired session is a common cause of store errors.
Restart your PS5 fully. Hold the power button until the console shuts down completely, wait 30 seconds, then turn it back on. Do not use rest mode — do a full restart.

A full restart clears cached store data that might be causing the error.
Check for a PS5 system software update. Go to Settings > System > System Software > System Software Update and Settings. Make sure your PS5 is on the latest version.

An outdated PS5 may have trouble communicating with the updated PlayStation Store.
Check your NAT type. Go to Settings > Network > Connection Status and look at NAT Type. If it shows Type 3 (Strict), check your router settings — you may need to enable UPnP or open specific ports.

NAT Type 2 (Moderate) or better is recommended for full PlayStation Store access.

When to Call a Professional

If this error persists for more than 24 hours and PSN shows no outages, contact PlayStation Support. They can check if there is an issue specific to your account or region. Make sure to have your PSN ID and console serial number handy.

Frequently Asked Questions

Does WS-44369-6 mean I was charged for something I did not receive?

If you were in the middle of a purchase, your card was likely not charged. Check your bank statement or PayPal account to confirm. If you were charged but did not receive the content, contact PlayStation Support for a refund.

Why does this error happen more often at weekends?

PlayStation Store traffic is much higher on weekends, especially after big game releases. The servers get overloaded and some users see temporary errors. These resolve quickly — usually within an hour.

What is NAT Type and does it matter for the Store?

NAT (Network Address Translation) Type describes how open your network connection is. Type 1 is fully open, Type 2 is moderate, Type 3 is strict. Type 3 can block some PlayStation Network features including parts of the Store. You can improve your NAT Type by enabling UPnP in your router's settings.