PlayStation Error Code WS-44571-0 — What It Means & How to Fix It

What Does This Error Mean?

WS-44571-0 is a PlayStation Store error that means a transaction or store function could not be completed. This often shows up when browsing the store, trying to purchase something, or redeeming a code. It is usually a temporary server-side issue or a session problem that clears on its own.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5
PlayStation 5 Digital Edition

Common Causes

PlayStation Store servers are experiencing a temporary outage or heavy traffic
Your PlayStation Network session has timed out and needs to be refreshed
The voucher or code you are trying to redeem has already been used or is invalid
Your PSN account has a region mismatch with the store you are trying to access
A browser cache issue is causing the store to display stale or broken data

How to Fix It

Check PlayStation Network status at status.playstation.com. Look for any outages affecting PlayStation Store. If the store is down, wait for Sony to resolve it.

This error frequently appears during store outages or maintenance windows. Patience is the only fix when servers are down.
Sign out of PSN and sign back in. On your console, go to Settings > Account Management > Sign Out. Wait 30 seconds, then sign in again.

Refreshing your session clears expired login tokens that can cause store errors.
Try accessing the PlayStation Store through a web browser on your phone or computer at store.playstation.com. Complete the purchase there instead of on the console.

The web version of the PlayStation Store runs independently of the console. Purchases made there will show up in your Game Library.
Clear the store cache on your console. On PS4, go to Settings > Account Management > Restore Licenses. On PS5, go to Settings > Users and Accounts > Other > Restore Licenses.

Restoring licenses refreshes your store session and often clears persistent store errors.
Wait 30 to 60 minutes and try again. Many WS-44571-0 errors are temporary and resolve themselves without any action on your part.

If the error started suddenly and is happening to many people, it is almost certainly a server issue that Sony is working to fix.

When to Call a Professional

WS-44571-0 does not require a technician. This is a store or account error that resolves on its own or through account troubleshooting. If a valid voucher code keeps failing, contact PlayStation Support to have it manually applied.

Frequently Asked Questions

I bought a PSN voucher from a store and it says the code is invalid — why?

Make sure the code is being entered exactly as printed — no spaces, correct capitalisation, and no zeroes vs letter O mix-ups. Also confirm you are redeeming it in the right region. A US code will not work on a UK PSN account. If the code still fails, contact the retailer where you bought it — the activation may have been skipped at the till.

Can I still play my existing games if the PlayStation Store is down?

Yes. A store outage does not affect your ability to play games you already own. Offline games work fine. Online multiplayer through PSN may also be affected if the outage is widespread. Check status.playstation.com to see exactly which services are impacted.

Is WS-44571-0 the same as WS-44369-6?

They are in the same WS (Web Service) error family and both relate to PlayStation Store issues. The specific sub-code indicates slightly different internal errors, but the causes and fixes are very similar. Both usually resolve with the same steps — refreshing your session or waiting for servers to recover.