WS-44572-1
Sony PlayStation
Severity: MinorWhat Does This Error Mean?
WS-44572-1 is a PlayStation Store error that occurs when the store cannot complete an action. This can happen when browsing the store, starting a download, or attempting to redeem a code. It is most often a temporary server-side issue that resolves on its own.
Affected Models
- PlayStation 4
- PlayStation 4 Slim
- PlayStation 4 Pro
- PlayStation 5
Common Causes
- The PlayStation Store servers are temporarily overloaded or undergoing maintenance
- Your internet connection dropped briefly while the store was loading or processing a request
- The store page data on your console is outdated and conflicts with current server data
- Your PSN account session has timed out and needs to be refreshed
- A PlayStation Store update is being deployed and the store is temporarily unavailable
How to Fix It
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Wait 5 to 10 minutes and try again. Many WS store errors are caused by short-lived server issues that resolve quickly.
This is especially likely if the error appeared suddenly while the store was working fine before.
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Sign out of PSN and sign back in. Go to Settings > Account Management > Sign Out, wait 30 seconds, then sign back in.
This refreshes your account session and can clear authorization errors that cause store failures.
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Check the PSN status page at status.playstation.com. Look for any active issues with the PlayStation Store service.
If the store shows as affected, Sony is aware and working on it. No action is needed on your end.
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Clear the store's cached data by fully restarting your console. Hold the power button for 10 seconds to do a full shutdown, then turn it back on.
A full restart forces the store to reload all data fresh from Sony's servers on next launch.
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Try completing the action from a browser at store.playstation.com instead of through the in-console store.
The web store and the in-console store use different pathways to Sony's servers. If one fails, the other often works.
When to Call a Professional
WS-44572-1 is a store server issue — not a hardware fault. No repair technician is needed. If the error appears constantly for more than 24 hours, contact PlayStation Support to check whether there is an account-specific issue.
Frequently Asked Questions
Does WS-44572-1 mean I was charged for something I did not receive?
If the error appeared during checkout, the transaction did not complete and you were not charged. If you are unsure, check your payment method's recent transactions. You can also check your purchase history at account.playstation.com to see completed transactions.
Why do PlayStation Store errors seem to happen more often on certain days?
Major new game releases, big sales events, and free PS Plus title announcements bring huge spikes in store traffic. Sony's servers can struggle under that load, causing intermittent errors across many users. If there is a big new release today, that is very likely why you are seeing this error.
Can I redeem a PSN code even if the store is showing errors?
Sometimes, yes. Code redemption uses a slightly different pathway than store browsing. Go to PlayStation Store > three-dot menu > Redeem Codes and try entering your code. Alternatively, redeem the code at account.playstation.com on a browser, which bypasses in-console store issues entirely.