PlayStation Error Code WS-44573-2 — What It Means & How to Fix It

What Does This Error Mean?

WS-44573-2 is a PlayStation Store service error. It means the store was unable to complete an action — like loading a page, starting a download, or processing a transaction. This error is almost always temporary and caused by issues on Sony's end rather than your console.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

The PlayStation Store is temporarily unavailable due to scheduled maintenance
High server load from a new game release or sale event is causing store failures
Your network connection had a brief interruption while communicating with the store
Your console's DNS is struggling to resolve PlayStation's server addresses
Your PSN account token has expired and needs to be re-authenticated

How to Fix It

Check PSN server status at status.playstation.com. If the PlayStation Store shows any service degradation, wait for Sony to resolve it.

Most store outages are resolved within a few hours. Sony posts updates on the status page as issues are fixed.
Restart your PlayStation console completely. Hold the power button for 10 seconds until it fully shuts down, then turn it back on.

A full power cycle clears the network cache and forces a fresh connection to PSN on startup.
Restart your router and modem by unplugging them from power for 60 seconds and then plugging them back in.

Even if other devices on your network are working, your router may have a stale connection to your ISP.
Change your DNS to Google's public DNS. Go to Settings > Network > Set Up Internet Connection > Custom, and set DNS to 8.8.8.8 (primary) and 8.8.4.4 (secondary).

This can speed up how your console resolves Sony's server addresses and may clear intermittent store errors.
Try accessing the PlayStation Store on a browser at store.playstation.com while signed in to your PSN account.

If the web store works but the in-console store does not, the issue is likely with the in-console app, not your account.

When to Call a Professional

WS-44573-2 is a temporary server or network issue — not a hardware fault. No repair is needed. If this error persists consistently for more than 48 hours, contact PlayStation Support to rule out an account-specific problem.

Frequently Asked Questions

Is WS-44573-2 the same as WS-44572-1?

They are closely related store errors but with slightly different internal triggers. Both are PlayStation Store service errors, and both are treated the same way. The troubleshooting steps are identical for both — starting with checking PSN status and restarting your console.

Why do I get store errors when my internet seems to be working fine?

Your internet connection can be working perfectly while Sony's servers are having problems. The PlayStation Store lives on Sony's servers — if those servers are struggling, you will see errors even with a perfect connection. Always check status.playstation.com first to rule out a Sony-side issue before troubleshooting your own network.

Can I use my PlayStation normally while the store is showing this error?

Yes. WS store errors only affect your access to the PlayStation Store. You can still play downloaded games, use streaming apps, play online multiplayer, and access all other console features. Only store browsing, purchasing, and downloading new content will be affected.