PlayStation Error Code WV-36405-4 — What It Means & How to Fix It

What Does This Error Mean?

WV-36405-4 is a video playback error on PlayStation. It means a streaming service or video app on your console ran into an error while trying to play content. This is almost always caused by a poor internet connection or a temporary problem with the streaming service.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro
PlayStation 5

Common Causes

Your internet connection is too slow to stream video at the selected quality
The streaming service you are using is experiencing a temporary outage
The video license for the content has expired or your subscription has lapsed
The streaming app on your PlayStation is outdated and needs an update
Your console's DNS settings are causing slow or failed connections to the streaming server

How to Fix It

Test your internet connection speed. Go to Settings > Network > Test Internet Connection. Streaming HD video typically requires at least 5 Mbps, and 4K requires 25 Mbps or more.

If your speed test shows low speeds, the issue is your internet connection, not the console or app.
Restart the streaming app. Close it completely, wait 10 seconds, and reopen it.

On PS4, press the Options button on the app tile and select Close Application. On PS5, press Options and select Close Game.
Check if the streaming service has an outage. Visit the service's status page or check downdetector.com for your streaming app.

If the service is down, all you can do is wait for them to fix it. This is beyond Sony's or your control.
Update the streaming app. Go to the app on the PS4 home screen, press Options > Check for Update.

Outdated apps can lose compatibility with streaming servers and produce playback errors.
Change your DNS settings to use Google's DNS (8.8.8.8 and 8.8.4.4) via Settings > Network > Set Up Internet Connection > Custom.

Faster DNS can help your console connect more reliably to streaming servers around the world.

When to Call a Professional

WV-36405-4 is a network or app issue — not a hardware problem with your console. You do not need a repair technician. If a specific streaming service keeps failing, contact that service's support directly.

Frequently Asked Questions

Does this error only happen with certain apps?

Yes — WV errors on PlayStation are associated with video playback and streaming apps. You are most likely to see it in apps like Netflix, Amazon Prime Video, Disney Plus, or YouTube. If the error only appears in one app, the problem is likely with that service rather than your console.

Can I improve streaming quality on my PlayStation?

Yes. Use a wired ethernet connection instead of Wi-Fi for the most stable streaming experience. Also make sure no other devices on your network are downloading large files while you stream. Bandwidth shared with other devices can cause buffering and playback errors.

My internet speed is fast enough but I still get this error. What else could it be?

A fast overall speed does not always mean a stable connection. If your Wi-Fi signal is weak or fluctuating, you can have good average speeds but still experience drops that interrupt streaming. Try moving your PlayStation closer to the router or switching to a wired ethernet cable.