WV-36406-5
Sony PlayStation
Severity: MinorWhat Does This Error Mean?
WV-36406-5 is a streaming error on PlayStation that occurs during video playback. It typically means the video app lost its connection to the content server mid-stream. A brief network dropout or a server-side issue is usually the cause.
Affected Models
- PlayStation 4
- PlayStation 4 Slim
- PlayStation 4 Pro
- PlayStation 5
Common Causes
- Your Wi-Fi signal dropped briefly while the video was playing
- The streaming service's content delivery server had a temporary issue
- The DRM license for the video content could not be verified or renewed during playback
- Your PlayStation's IP address changed mid-session due to a DHCP renewal from your router
- The streaming app encountered a memory error after running for a long time
How to Fix It
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Close the streaming app completely and reopen it. This is the fastest fix for a one-time connection drop during playback.
On PS4, press Options on the app icon and choose Close Application. On PS5, press Options and select Close Game.
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Restart your PlayStation. Hold the power button for a full 10 seconds until the console powers off completely, then turn it back on.
A full restart clears the system cache and resets all network connections cleanly.
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Assign a static IP address to your PlayStation so your router always gives it the same IP. Check your router settings for DHCP reservation and add your console's MAC address.
This prevents IP address changes mid-session that can interrupt streaming.
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If using Wi-Fi, move the PlayStation closer to your router or use a wired ethernet connection. A weak Wi-Fi signal is the most common cause of mid-stream dropouts.
Even a modest improvement in Wi-Fi signal strength can eliminate this error entirely.
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Delete and reinstall the streaming app. Go to Settings > Storage > Applications, select the app, and delete it. Then reinstall from the PlayStation Store.
Corrupted app data can cause persistent playback errors. Reinstalling gives you a fresh copy of the app.
When to Call a Professional
WV-36406-5 is a streaming or network issue — not a console hardware fault. No repair is needed. If this error happens constantly across all streaming apps, the issue may be your internet connection or router configuration.
Frequently Asked Questions
Why does this error happen in the middle of a video but not at the start?
Mid-stream errors often happen when the DRM license for the video needs to be renewed during playback. All major streaming services use DRM to protect their content, and your device must periodically check in with the license server while watching. If that check fails due to a brief network drop, playback stops with this error.
Does deleting a streaming app delete my account or watch history?
No. Apps like Netflix, Disney Plus, and Amazon Prime Video store your account, settings, and watch history on their own servers. Deleting and reinstalling the app on your PlayStation does not affect any of your account data. You will just need to sign back in after reinstalling.
Is WV-36406-5 different from WV-36405-4?
Both errors are streaming playback errors, but they have slightly different triggers. WV-36405-4 is usually a failure at the start of playback, while WV-36406-5 more commonly occurs mid-stream. The troubleshooting steps for both are essentially the same.