Xbox Error Code 0x80A40060 — What It Means & How to Fix It

What Does This Error Mean?

Xbox error 0x80A40060 means the console failed to sign into Xbox Network (formerly Xbox Live). This is an authentication failure — the console could not complete the sign-in process with Microsoft's servers. It is almost always caused by an Xbox Network outage, a network connectivity problem on your end, or a stale account token that needs to be refreshed. You can still use the console, but online gaming, Xbox Game Pass (on non-Home consoles), and Xbox Network features will be unavailable.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Xbox Network sign-in servers are temporarily unavailable or overloaded
Your home internet connection is unstable or too slow to complete authentication
Your Microsoft account credentials have changed and the console has outdated login information
The account's local authentication token has expired and cannot be refreshed
A strict NAT type on your router is blocking the authentication connection to Microsoft's servers

How to Fix It

Check Xbox Network service status at xboxstatus.com. Look specifically at the 'Sign-in' row. If there is a service alert, wait for Microsoft to resolve it. Xbox Network outages typically last 30 minutes to a few hours.

0x80A40060 is one of the most common errors during major Xbox Network outages. Millions of users can see this simultaneously — it is not a problem with your specific account or console.
Test your internet connection on the Xbox. Go to Settings > General > Network settings > Test network connection. If the test fails, restart your router (unplug for 60 seconds) and test again.

Xbox authentication requires a stable internet connection. A brief connection drop during sign-in will trigger 0x80A40060 even if your internet is generally fine.
Check your NAT type in Settings > General > Network settings. If your NAT type shows 'Strict', this can prevent Xbox from reaching Microsoft's authentication servers. Enable UPnP on your router or manually open Xbox ports (UDP 88, UDP 3074, TCP 3074, UDP 53, TCP 53, TCP 80, TCP 443).

NAT type issues are more common in apartment complexes or with routers that have strict default firewall settings.
Sign out of your account and sign back in. Press the Xbox button, go to Profile & system > Sign out. Wait 30 seconds, then sign back in with your Microsoft account email and password.

Signing out and back in forces the console to request a fresh authentication token from Microsoft's servers. This is the most effective fix when the network is working but sign-in still fails.
If signing back in fails repeatedly, remove the account entirely and re-add it. Go to Settings > Account > Remove accounts, remove your account, restart the Xbox, then go to Add new and sign in fresh.

After re-adding, the console requests a completely fresh set of credentials and tokens from Microsoft — bypassing any corrupted local authentication data.

When to Call a Professional

0x80A40060 is a sign-in or network error — no hardware service is needed. If all troubleshooting steps fail, contact Xbox Support at support.xbox.com. They can verify your account status and check for any blocks on the server side.

Frequently Asked Questions

My internet is working fine on my phone — why can't my Xbox sign in?

The Xbox authentication system uses specific server addresses and ports that your phone's apps do not. Your phone might have a working internet connection while your Xbox's specific authentication requests are being blocked by a router firewall or a strict NAT setting. Also, your phone uses a different network path (often cellular) which may not have the same restrictions as your home Wi-Fi.

What is NAT type and how does it affect Xbox sign-in?

NAT stands for Network Address Translation — it controls how your router manages network traffic. Xbox recommends an 'Open' NAT type for online gaming. 'Moderate' NAT may cause occasional connection issues. 'Strict' NAT can block the Xbox from reaching Microsoft's servers for authentication and multiplayer. Open NAT is achieved by enabling UPnP on your router or setting up port forwarding.

Will 0x80A40060 affect my local game saves?

No. Local game saves stored on the Xbox are not affected by sign-in errors. Cloud saves will not sync while you are signed out, but they are not lost. When you successfully sign in again, the Xbox will sync your saves with Xbox cloud servers.