Xbox Error Code 0x87DD001C — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87DD001C means your Xbox cannot sign you in to Xbox Live. This can be caused by an Xbox Live outage, a wrong password, or a network problem. It is almost always fixable without contacting support.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

The Xbox Live authentication servers are temporarily down or experiencing issues
You entered an incorrect Microsoft account password
Your Microsoft account has been locked due to too many failed sign-in attempts
Your internet connection is too unstable to complete the sign-in process
Your Xbox's date and time settings are wrong, causing security certificate errors

How to Fix It

Check Xbox Live status at xbox.com/en-US/live/status. If the sign-in service shows problems, the issue is on Microsoft's end. Wait a while and try again.

Xbox Live outages are common and usually resolved within a few hours.
Verify your password. Go to account.microsoft.com on your phone or computer and try signing in there. If you cannot sign in on the website either, use the 'Forgot Password' link to reset it.

If your password works on the website but not the Xbox, the issue is with your console's network or stored credentials.
Remove your account from the Xbox and add it again. Press the Xbox button > go to your profile > Sign Out. Then go to Settings > Account > Remove Accounts, remove your account, and add it back.

Re-adding your account forces a fresh sign-in and clears any corrupted credentials stored on the console.
Check your Xbox's date and time settings. Go to Settings > System > Language and Location > Date and Time. Set it to automatically sync with the internet.

An incorrect system clock can cause SSL certificate errors that prevent Xbox Live connections.
Test and troubleshoot your network. Go to Settings > General > Network Settings > Test Network Connection. Also try clearing the alternate MAC address under Advanced Settings.

If you see packet loss or a failed test, restart your router and modem before trying to sign in again.

When to Call a Professional

0x87DD001C is usually fixable at home. If you have confirmed your password is correct and Xbox Live is up but the error continues, visit account.microsoft.com to check for account alerts. Contact Microsoft Support at support.microsoft.com if your account appears locked.

Frequently Asked Questions

My account is fine on my phone but 0x87DD001C appears on my Xbox — why?

The Xbox and your phone use different authentication paths. Try removing and re-adding your Microsoft account on the Xbox. Also check that the Xbox's system clock is set to the correct time and time zone.

I never changed my password — why is sign-in failing?

Microsoft sometimes forces a password reset if they detect unusual account activity. Check your email associated with your Microsoft account for any security alerts. If you see one, follow the instructions to verify your account.

Can I still play games offline while this error is happening?

Yes, if this Xbox is set as your Home Xbox. Go to Settings > General > Personalization > My Home Xbox to check. Offline play for digital games only works on your designated Home console.