Xbox Error Code 0x87DD0026 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87DD0026 on Xbox means your account could not sign in to Xbox Live. This is typically caused by a temporary Xbox Live service issue, an account problem, or a stale authentication token stored on the console. Signing out and back in, or restarting the console, usually clears it.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Xbox Live services are temporarily down or undergoing maintenance
Your Microsoft account password was recently changed and the Xbox still has the old credentials
The authentication token stored on the console has expired or become corrupted
Your Microsoft account has a security hold due to suspicious activity
A temporary server-side authentication failure at Microsoft is affecting sign-ins

How to Fix It

Check Xbox Live service status at xbox.com/status before troubleshooting.

If the status page shows issues with 'Sign-in', the problem is on Microsoft's side and will resolve on its own.
Press the Xbox button, go to Profile & System > Sign Out. Then sign back in with your Microsoft account.

Signing out clears the stored authentication token. Signing back in generates a fresh one, which often resolves error 0x87DD0026.
Restart the console: press the Xbox button > Profile & System > Settings > General > Power Options > Restart Now.

A full restart — not just standby mode — clears cached session data that can cause sign-in errors.
Check your Microsoft account at account.microsoft.com for any security alerts or verification requests.

Microsoft sometimes places a temporary hold on accounts that require identity verification, which blocks Xbox sign-in.
Power cycle your router and modem: unplug both from power, wait 30 seconds, then plug back in starting with the modem.

A fresh network connection can resolve authentication routing issues that cause 0x87DD0026.

When to Call a Professional

Error 0x87DD0026 is an account and network authentication issue — no professional service is needed. If your account has a security hold, contact Microsoft support at support.microsoft.com to verify your identity and restore access.

Frequently Asked Questions

Why does 0x87DD0026 appear even when Xbox Live shows no outage?

Service status pages are not always updated instantly. Occasionally, localized issues or brief authentication server hiccups affect small numbers of users without appearing on the status page. Waiting 15 to 30 minutes and trying again often resolves these intermittent cases.

Can I still play offline games while 0x87DD0026 is showing?

If the Xbox is set as your 'Home Xbox', you can play your digital games offline without signing into Xbox Live. Go to Settings > General > Personalization > My Home Xbox. This setting allows offline play without an active Xbox Live connection.

Is error 0x87DD0026 related to my Xbox Live Gold or Game Pass subscription?

Not directly — this error is about signing in, not about subscription status. However, if your subscription payment failed and Microsoft placed a hold on your account, that could affect sign-in. Check your subscription status at account.microsoft.com to rule this out.