Xbox Error Code 0x87E10007 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87E10007 means your Xbox cannot read the disc you inserted. The disc is either too dirty or scratched to be read, or there is a problem with the Xbox's disc drive. This error can also appear if the disc is not a format supported by the Xbox.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series X

Common Causes

The disc has fingerprints, smudges, or dust on the readable surface
The disc has deep scratches that the laser cannot read past
The disc drive laser inside the Xbox is worn out or dirty
The disc was not inserted correctly and the drive cannot grip it
The disc is a format not supported by the Xbox, such as a Blu-ray movie on an older Xbox One that lacks the media player app

How to Fix It

Clean the disc. Hold it by the edges and wipe the bottom surface with a soft, dry, lint-free cloth in straight lines from the center hole outward to the edge.

Never wipe in circles — this can create circular scratches that are harder for the laser to skip over.
Test a different disc. Try another game you know works. If other discs play fine, the issue is with the original disc — not the drive.

This is the fastest way to determine whether the problem is the disc or the console.
Make sure the disc is inserted correctly. The Xbox One and Series X require the disc to go in label-side up, printed side facing you. Push it in slowly and completely.

The drive has a motor that pulls the disc in automatically once it detects the edge. Do not force it.
Restart the Xbox. Press and hold the Xbox button on the console for 10 seconds to fully power it down. Wait 30 seconds, reinsert the disc, and turn it back on.

A full restart clears the disc drive's software state, which can fix detection issues.
Use compressed air to clean the disc slot. A short burst of compressed air into the disc slot can remove dust that has settled on the lens or disc path.

Use short bursts only. Do not use a vacuum cleaner — the static electricity can damage internal components.

When to Call a Professional

If the Xbox cannot read any discs at all — including ones that worked before — the disc drive laser has likely failed. Disc drive replacements are possible but require opening the console and are not recommended for beginners. Microsoft offers out-of-warranty service at support.xbox.com, or a local repair shop can help.

Frequently Asked Questions

Can an Xbox One play Blu-ray movies?

Yes, but you need to install the free Blu-ray Player app from the Microsoft Store first. The app is free but must be downloaded before the disc drive can play Blu-ray movies. Ultimately all Xbox One models support Blu-ray playback once the app is installed.

Is it safe to use a scratched disc? Can it damage my Xbox?

A scratched disc cannot damage the Xbox's disc drive. The drive will simply fail to read it and show this error. You can safely eject the disc and try a different one without any risk to the hardware.

Where can I get a scratched disc repaired?

Many game stores, pawn shops, and electronics stores offer disc resurfacing services. A machine buffs the disc's surface to remove shallow scratches. It typically costs $2 to $6 per disc and can restore discs that only have light surface damage.