Xbox Error Code 0x87E107F9 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87E107F9 means your Xbox could not install or update a game. The installation was interrupted or the downloaded files could not be verified. This is usually a network issue or a problem with the Microsoft Store servers.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

The internet connection dropped while a game was downloading or installing
The Microsoft Store servers had a temporary hiccup delivering game files
The game files on the console's storage became corrupted during a partial install
There is not enough free storage space to complete the installation
A disc game's installation was interrupted before all files were copied

How to Fix It

Cancel and restart the installation. Press the Xbox button, go to My games & apps > Queue. Highlight the failed install, press the Menu button, and select Cancel. Then reinstall from the Store or disc.

Starting fresh forces the console to download a clean copy of the game.
Check your available storage. Press the Xbox button > Profile & System > Settings > System > Storage. You need enough free space for the full game, not just the remaining download.

Some games require extra temporary space during installation. If space is tight, uninstall something else first.
Restart the console and router. Hold the power button for 10 seconds to fully shut down the Xbox. Unplug your router for 60 seconds. Restart both and try the install again.

A fresh network connection reduces the chance of another interrupted transfer.
Check Xbox service status at support.xbox.com/xbox-live-status. Look under 'Gaming & social' and 'Store.' If the Store is having issues, wait before retrying.

Store outages will cause every installation attempt to fail regardless of your actions.
If using an external hard drive, try installing the game to internal storage instead. External drives can sometimes cause verification errors.

You can change the install destination in My games & apps > See all > select the game > Manage game.

When to Call a Professional

0x87E107F9 is a download or installation error, not a hardware problem. No repair is needed. If the issue persists after multiple attempts, contact Xbox Support for help with your account or a specific game.

Frequently Asked Questions

Why does the download restart from the beginning every time?

Xbox downloads use a verification system that checks each file segment. If a segment fails verification, that portion must be re-downloaded. In some cases, a corrupted local cache forces the whole download to start over. A console restart often fixes this.

Can I install games on an external hard drive?

Yes. Any USB 3.0 external hard drive of 256 GB or more can be used for Xbox game storage. Games stored externally run slightly slower than internal storage, but they work fine for most titles. Xbox Series X|S supports a special expansion card for full-speed external storage.

What is the fastest way to download large games?

Use a wired Ethernet connection instead of Wi-Fi. Download during off-peak hours (overnight or early morning). Make sure no other devices on your network are streaming video or downloading large files at the same time.