Xbox Error Code 0x87E10BC7 — What It Means & How to Fix It

What Does This Error Mean?

Xbox error 0x87E10BC7 means the Xbox couldn't verify your subscription license for a game — commonly a Game Pass title. The console is trying to confirm you still have an active subscription but couldn't complete the check. This often happens when your subscription has lapsed, or when the console can't reach Xbox Live to verify it. Connecting to the internet or renewing your subscription usually fixes it immediately.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Xbox Game Pass or Xbox Live Gold subscription has expired or was cancelled
Xbox is offline and cannot verify the active subscription through Xbox Live
Payment method on the Microsoft account failed causing a subscription lapse
The Xbox is not signed in to the account that holds the active subscription
Xbox Live service is temporarily unavailable preventing subscription validation

How to Fix It

Check your Xbox Game Pass subscription status. On a computer or phone, go to account.microsoft.com > Services & subscriptions. Confirm that Xbox Game Pass (or the relevant subscription) shows as Active with a future expiration date.

Free trial subscriptions expire automatically without notice. If your trial ended, you'll need to subscribe to continue accessing Game Pass titles.
Confirm your Xbox is connected to Xbox Live. Go to Settings > General > Network settings and look for 'Connected to Xbox Live.' If the console is offline, subscription-based games won't launch because the license can't be verified.

To play Game Pass games offline, your console must be set as your Home Xbox AND you must have connected to Xbox Live within the last 30 days.
Sign out and sign back in to refresh your subscription data. Press the Xbox button > Profile & System > Sign out. Then sign back in. After signing in, wait 1-2 minutes for the console to sync your subscription license data from Xbox Live.

Subscription license data is downloaded when you sign in. An old or expired local license can block access until the license is refreshed from the server.
Check the payment method on your Microsoft account. At account.microsoft.com > Payment and billing, verify that the card associated with your Game Pass subscription is valid and not expired. An expired payment method causes automatic subscription cancellation which immediately triggers 0x87E10BC7.

Update your payment method and then use 'Reactivate' if the subscription shows as cancelled due to a billing failure.
If the subscription is confirmed active and the console is online but the error persists, hard reset the Xbox. Hold the Xbox button for 10 seconds to fully power off, wait 30 seconds, then turn it back on. After the restart, let the console finish connecting to Xbox Live before trying to launch the game.

The full restart clears the cached subscription data and forces a fresh verification on next launch.

When to Call a Professional

Error 0x87E10BC7 is an account and subscription issue — no hardware repair is involved. If you believe your subscription is active but still see this error, contact Xbox Support at support.xbox.com or 1-800-469-9269. They can check your subscription status directly and resolve billing or account access issues.

Frequently Asked Questions

I have an active Game Pass subscription but I still get 0x87E10BC7 — why?

The most likely reason is that the console is offline or couldn't complete the license check when you tried to launch. Make sure the console is connected to Xbox Live. Also confirm you're signed in with the same account that has the active Game Pass subscription — a different account on the same console doesn't have access to your subscription.

Can I play Game Pass games offline?

Yes — if your console is set as your Home Xbox and you've been online within the last 30 days. Home Xbox setting allows any account on that console to access your subscription library offline. If the console isn't set as Home Xbox, you must stay connected to Xbox Live to play Game Pass titles.

What happens to my Game Pass games if my subscription expires?

You lose access to play Game Pass titles immediately when the subscription expires. The game files stay installed on your console, but you can't launch them without an active subscription. If you resubscribe, access is restored immediately — you don't need to reinstall. Any saved games remain and will be available when you resubscribe.