Xbox Error Code 0x87E10BC8 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87E10BC8 means your Xbox tried to launch a game or app but failed. This is usually a license issue, a corrupted game file, or an Xbox Live connectivity problem. Signing out and back in — or clearing the console's cache — fixes it in most cases.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Your Xbox is not set as the Home Xbox for your account, and you are offline
The game's license cannot be verified because Xbox Live is temporarily unreachable
The game files are partially corrupted and need to be reinstalled
A recent game update failed to install properly, leaving the game in a broken state
The Xbox's local license cache is outdated and needs to be cleared

How to Fix It

Sign out of Xbox Live and sign back in. Press the Xbox button, go to your profile, and select 'Sign Out'. Wait 30 seconds, then sign back in. This refreshes your license data and often clears the error immediately.

This is the quickest fix and works in a majority of cases.
Clear the Xbox cache. Press and hold the power button on the console for 10 seconds to fully shut it down. Unplug the power cable from the back of the console, wait 30 seconds, then plug it back in and restart.

Clearing the cache removes temporary data that can cause license verification to fail.
Check if your Xbox is set as your Home Xbox. Go to Settings > General > Personalization > My Home Xbox. If it is not set as Home, you must be signed in to Xbox Live to play your digital games. Set it as Home to allow offline access.

You can only have one Home Xbox at a time. Changing it is instant and free.
Uninstall and reinstall the game. Press the Xbox button, go to My Games and Apps, find the game, press the Menu button, and select 'Uninstall'. Then reinstall it from your library.

Your saved game data is stored in the cloud and will not be lost when you uninstall.
Check for any pending game or system updates. Go to My Games and Apps > Updates. Install all available updates, then try launching the game again. An incomplete update can leave the game in a state where it refuses to start.

Some games require the latest patch before they will launch successfully.

When to Call a Professional

Error 0x87E10BC8 does not require any hardware repair. If resetting your license cache and reinstalling the game does not help, contact Xbox Support. They can verify your account's license data on Microsoft's servers and fix any mismatches.

Frequently Asked Questions

Will I lose my saved games if I uninstall?

No. Xbox saves your game progress to Xbox Live cloud storage automatically. When you reinstall and sign back in, your saves will be right where you left off. Make sure you are connected to Xbox Live after reinstalling so the saves sync properly.

Why can my friend play the same game fine on their Xbox?

If the game works on another console, the issue is specific to your account, network, or console. The most common cause is a Home Xbox mismatch or a stale license on your console. Clearing the cache and setting your Home Xbox correctly should bring it in line with your friend's experience.

Does this error affect Game Pass games differently than purchased games?

Yes. Game Pass games require an active subscription and an Xbox Live connection to verify. If your Game Pass subscription has lapsed, you will lose access to Game Pass games. Games you have purchased outright are tied to your account permanently and only require a license check.