Xbox Error Code 0x87e10bce — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87e10bce is a Game Pass content access error. Your console could not verify your right to access the requested Game Pass content. Signing out and back in, or checking your subscription, usually resolves this.

Affected Models

Xbox Series X
Xbox Series S
Xbox One X
Xbox One S
Xbox One

Common Causes

Your Game Pass subscription has expired or payment failed
You are not signed into the account that holds the Game Pass subscription
The console's local license data is outdated and needs refreshing
A temporary Microsoft licensing server issue is blocking access
The game was recently added to Game Pass and the license has not fully propagated yet

How to Fix It

Check your Game Pass subscription is active.

Go to Settings > Account > Subscriptions. Confirm your Game Pass membership is current and has not lapsed.
Sign out and sign back in.

Press the Xbox button, select your profile, and choose Sign Out. Sign back in to force the console to recheck your Game Pass license.
Check if the game is still on Game Pass.

Visit xbox.com/game-pass or search the game in the Xbox Store. Confirm it is still part of the Game Pass library.
Remove and reinstall the game.

Go to My Games and Apps, highlight the game, press the Menu button, and uninstall. Then reinstall it from Game Pass or the Store.
Restart your console.

Hold the Xbox button for 10 seconds to power off. Wait 30 seconds, turn it back on, and try launching the game again.

When to Call a Professional

If your subscription is confirmed active and the error keeps returning, contact Xbox Support. There may be a server-side licensing issue tied to your specific account.

Frequently Asked Questions

I just got Game Pass — why is a game showing this error?

New subscriptions can take a few minutes to fully activate. Sign out, wait 5 minutes, then sign back in and try again.

This error only happens on my Xbox — the game works on my phone. Why?

The license data on your console may be stale. Signing out and back in — or restarting the console — will refresh the license.

Can I fix this without uninstalling the game?

Yes. Try signing out and back in first. If that does not work, restarting the console is the next step. Only uninstall as a last resort.