Xbox Error Code 0x87e10bd0 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87e10bd0 means a Game Pass game failed to install. Your console could not complete the download from Game Pass. This is usually a subscription, network, or storage issue.

Affected Models

Xbox Series X
Xbox Series S
Xbox One X
Xbox One S
Xbox One

Common Causes

Your Xbox Game Pass subscription has expired or lapsed
You are not signed into the account that has Game Pass
Not enough free storage space on your console or external drive
A network interruption stopped the installation mid-way
The Game Pass library was updated and the game is temporarily unavailable

How to Fix It

Check that your Game Pass subscription is still active.

Go to Settings > Account > Subscriptions. If Game Pass has lapsed, renew it and try again.
Make sure you are signed into the right account.

The account with Game Pass must be active. Sign out and back in to refresh the subscription check.
Check your available storage space.

Go to Settings > System > Storage. Free up space if you have less than the game requires.
Cancel the install and restart the download.

Go to My Games and Apps, find the game, press the Menu button, and remove the install. Then try installing it again.
Restart your console and try again.

Hold the Xbox button for 10 seconds to power off. Wait 30 seconds, then turn it back on and retry the install.

When to Call a Professional

If your Game Pass subscription is active and the error keeps happening, contact Xbox Support. There may be an account or licensing issue they need to correct on their end.

Frequently Asked Questions

My Game Pass is active — why can't I install the game?

Sometimes the console needs to verify your subscription again. Sign out, restart, and sign back in. Then try installing.

The game shows as available on Game Pass but won't install. What do I do?

Try searching for the game in the Store and installing it from there instead. If that does not work, remove and reinstall the game from My Games and Apps.

Does this error mean my Game Pass was cancelled?

Not always — it can happen due to a network glitch or a temporary service issue. Check your subscription status first before assuming it was cancelled.