Xbox Error Code 0x87e10bd1 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87e10bd1 means your Game Pass subscription could not be verified. The console failed to confirm your membership with Microsoft's servers. Signing out and back in usually fixes this.

Affected Models

Xbox Series X
Xbox Series S
Xbox One X
Xbox One S
Xbox One

Common Causes

A temporary Microsoft server issue blocked the subscription check
Your internet connection dropped during the verification process
Your Game Pass subscription has expired or payment failed
You are signed into an account that does not have an active Game Pass
The console's license cache is outdated and needs to be refreshed

How to Fix It

Sign out of your Xbox account and sign back in.

Press the Xbox button, go to your profile, and select Sign Out. Then sign back in with your Game Pass account.
Check your Game Pass subscription status.

Go to Settings > Account > Subscriptions. Confirm Game Pass is active and has not lapsed.
Check your internet connection.

Go to Settings > General > Network Settings > Test Network Connection. Fix any errors before retrying.
Clear your console's locally saved data.

Go to Settings > System > Storage > Clear local saved games. This forces the console to re-download fresh license info.
Restart your console and try again.

Hold the Xbox button for 10 seconds to fully power off. Wait 30 seconds, turn it back on, and retry.

When to Call a Professional

If this error continues after renewing Game Pass and restarting, contact Xbox Support. There may be a billing or account issue on the Microsoft side.

Frequently Asked Questions

My Game Pass payment went through — why is it not being verified?

There can be a delay between payment and the subscription activating. Wait a few minutes, then sign out and back in to refresh.

Does this happen when Xbox servers are down?

Yes. If Microsoft's servers are having issues, Game Pass verification can fail. Check xbox.com/status to see if there is a known outage.

Will I lose my game progress during this error?

No. Your saved games are stored in the cloud and are safe. Once the issue is resolved, your progress will still be there.