Xbox Error Code 0x87E50024 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87E50024 means your Xbox encountered a problem installing or launching a game. This is often a licence or account verification issue. The fix usually involves signing out and back in or re-downloading the game.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

The game licence cannot be verified because you are not signed in to the account that owns it
The game was downloaded on a different account and the console is not that account's Home Xbox
The game's installation files are corrupted and need to be re-downloaded
Your Xbox Game Pass subscription has expired and games requiring it can no longer launch
A temporary Xbox Live authentication issue is blocking licence checks

How to Fix It

Make sure you are signed in to the account that purchased the game. Press the Xbox button, check the top-right account icon, and confirm you are using the correct profile.

Games are tied to the account that bought them. Playing on a different profile requires the Home Xbox setting.
Set this Xbox as your Home Xbox. Go to Settings > General > Personalization > My Home Xbox. This allows any account on the console to play games purchased by your account.

You can only have one Home Xbox at a time. Changing this setting affects the previous Home Xbox.
Check your Xbox Game Pass or Xbox Live Gold subscription status. Go to account.microsoft.com and click on Subscriptions. If your subscription has lapsed, renew it to restore access.

Game Pass games stop working as soon as the subscription expires.
Uninstall and reinstall the game. Press the Menu button on the game tile, select Manage Game and Add-ons > Uninstall All. Then re-download from My Games and Apps > Full Library.

Corrupted game files can trigger licence errors. A fresh install usually resolves this.
Do a full power cycle. Hold the Xbox power button for 10 seconds until it turns off completely. Unplug the power cable for 2 minutes, then restart and try launching the game.

Clearing the system cache also clears cached licence data, forcing a fresh check.

When to Call a Professional

If the error persists on a game you legitimately purchased, contact Xbox Support at support.xbox.com. Provide your Microsoft account email and the game title. Microsoft can investigate licence issues that cannot be resolved on the console itself.

Frequently Asked Questions

I bought this game — why is my Xbox saying I don't have a licence?

Licence errors often happen when you are signed in to a profile other than the purchasing account. They can also happen if Xbox Live is briefly down and cannot verify your licence online. Signing out and back in, or doing a power cycle, usually resolves this.

Can I play the game on another Xbox with my account?

Yes — your game library follows your account. Sign in to any Xbox with your Microsoft account and you can download and play your games. Only one console can be your Home Xbox, but you can sign in and play on any Xbox you want.

Does this error mean my Xbox Live Gold or Game Pass expired?

It can, but not always. If only Game Pass games show this error, your subscription has likely lapsed. If games you outright purchased are also affected, the issue is more likely a sign-in or licence sync problem.