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No Sound

Bose Headphones

Severity: Moderate

What Does This Error Mean?

Bose headphones with no sound are usually an audio routing issue on the source device. Confirm Bluetooth audio is directed to Bose, check media volume, and test with a cable.

How to Fix It

  1. Check media volume

  2. Confirm audio output routing

  3. Disconnect and reconnect

  4. Test with a 3.5 mm cable

  5. Check in-app audio settings

  6. Reset the headphones

Frequently Asked Questions

My Bose headphones are connected and showing audio playing but I hear nothing — why?

This is usually an audio routing issue. The phone thinks it is sending audio to Bose but the audio is actually going to a different output. Disconnect and reconnect Bluetooth to force the routing reset.

Bose QuietComfort has sound only in the left ear — how do I fix it?

Single-ear audio can be caused by a damaged cable connection, a failed driver, or a balance setting set to one side. Check the audio balance in your device accessibility settings.

Does Bose noise cancelling affect sound quality?

At maximum NC, some users perceive a slight change in bass response. This is normal. Try reducing NC level in the Bose Music app if audio sounds unnatural.