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Not Pairing

Sony Headphones

Severity: Moderate

Source: OnlyErrorCodes.com — Every error code. One place.

Sony Headphones Not Pairing — Fix Guide

What Does This Error Mean?

Sony headphones that won't pair usually need the pairing list cleared and a fresh pairing mode entry. Hold the power button for 7 seconds to force pairing mode.

How to Fix It

  1. Enter Bluetooth pairing mode

  2. Remove existing pairings from your device

  3. Clear the headphone pairing list

  4. Factory reset the headphones

  5. Use the Sony Headphones Connect app

  6. Check device compatibility

Frequently Asked Questions

Why won't my Sony headphones connect to my phone?

The most common causes are a full pairing list on the headphones, a stale entry in the phone Bluetooth settings, or the headphones not being in active pairing mode. Clear both sides and pair fresh.

How do I put Sony WH-1000XM5 into pairing mode?

Turn the headphones off, then press and hold the power button for 7 seconds. The LED flashes blue and a voice prompt says 'Bluetooth pairing'.

Can I pair Sony headphones to two devices at once?

Yes — Sony WH-1000XM series supports multipoint connection to two devices simultaneously. Enable this in the Sony Headphones Connect app under System settings.