TomTom Battery Not Charging — What It Means & How to Fix It

What Does This Error Mean?

Your TomTom device is connected to power but the battery is not charging. TomTom GPS units primarily run from the car charger — the internal battery provides a short backup only. Charging problems are almost always caused by a faulty cable, low-power charger, or dirty charging port.

Affected Models

TomTom GO 520
TomTom GO 620
TomTom GO 5200
TomTom GO 6200
All TomTom GPS devices

Common Causes

Faulty micro-USB or USB-C cable
Car charger not supplying enough power
Debris in the charging port
Aged battery that no longer holds charge
Software incorrectly reporting battery level

How to Fix It

Try a different cable — ensure it is a data-capable cable, not charge-only.

Cheap cables often only carry power and may not trigger the charging circuit properly. Try a known-good cable.
Try a different charger — the car charger should output at least 5V/1A.

Low-power chargers may power the device but not charge the battery. Use the original TomTom charger or a quality replacement.
Inspect and clean the charging port with a dry toothbrush.

Lint, dust, or debris in the port prevents proper contact. Gentle cleaning restores charging in many cases.
Try charging via USB connected to a laptop or wall adapter.

If charging works via USB but not the car charger, the car charger is the fault.
Hard reset the device and check if the battery indicator updates correctly.

A stuck software battery indicator can make a charged device appear to not be charging.

When to Call a Professional

If a new cable and charger do not fix the problem, the charging port or battery needs replacement. TomTom service centres can replace these — check if your device is under warranty first.

Frequently Asked Questions

How long does TomTom GPS battery last on a full charge?

Most TomTom devices last 1–2 hours on battery alone. They are designed to run from continuous car charger power. After 3–5 years, the battery naturally degrades and holds less charge.

Can I replace my TomTom GPS battery?

Battery replacement requires opening the case which voids the warranty. Replacement batteries are available from third-party suppliers. For warranty devices, contact TomTom support for a professional replacement.