TomTom Map Update Error — What It Means & How to Fix It

What Does This Error Mean?

Your TomTom map update has failed and is showing an error. Map updates for TomTom are done through MyDrive Connect software on a computer or over Wi-Fi on newer models. The most common causes are a dropped USB connection, insufficient disk space, or an outdated version of MyDrive Connect.

Affected Models

TomTom GO 520
TomTom GO 620
TomTom GO 5200
TomTom GO 6200
All TomTom GPS devices

Common Causes

USB connection dropped mid-update
Not enough free disk space on computer
MyDrive Connect software is outdated
Internet connection dropped during download
Map subscription has expired

How to Fix It

Update MyDrive Connect to the latest version from TomTom's website.

Old versions of MyDrive Connect often have bugs that cause update failures. Always start with a fresh version.
Use the original TomTom USB cable and connect directly to the computer (not a USB hub).

A data cable that drops connection mid-update corrupts the download. Original cables are more reliable.
Ensure your computer has at least 5 GB of free disk space.

TomTom map files are large. A disk that is almost full will cause the download to fail at the final stage.
Disable your computer's sleep mode during the entire update process.

If the computer sleeps, the USB connection drops and the update fails. Prevent sleep in your power settings.
If the update fails repeatedly, delete the partial download in MyDrive Connect and start fresh.

A corrupt partial download will keep failing. Remove it from MyDrive Connect and start the download again.

When to Call a Professional

If map updates consistently fail after reinstalling MyDrive Connect and using a new cable, contact TomTom support. Persistent update failures may indicate a corrupted device that needs a factory restore.

Frequently Asked Questions

Are TomTom map updates free?

Many TomTom devices include lifetime map updates as part of their purchase. Older models may require purchasing map updates separately. MyDrive Connect will show if updates are free or require purchase for your specific device.

Can TomTom update maps over Wi-Fi without a computer?

Yes — newer TomTom GO models can update maps directly over Wi-Fi. Connect to your home Wi-Fi in Settings > Wi-Fi and the device will check for and download updates automatically. This method does not require MyDrive Connect or a computer.