TomTom Voice Not Working — What It Means & How to Fix It

What Does This Error Mean?

Your TomTom is not speaking turn-by-turn voice directions. The most common cause is the volume being turned to zero or voice guidance being disabled in settings. Audio routed to a Bluetooth device or FM transmitter that is not connected will also cause silence.

Affected Models

TomTom GO 520
TomTom GO 620
TomTom GO 5200
TomTom GO 6200
All TomTom GPS devices with speakers

Common Causes

Device volume at zero
Voice guidance disabled in settings
Audio output set to Bluetooth or FM (not connected)
Voice file corrupted or deleted
Speaker hardware fault (rare)

How to Fix It

Tap the volume icon on the map screen and increase the volume.

The volume slider controls navigation voice volume. Make sure it is not at minimum.
Go to Settings > Sounds & Warnings and ensure Voice Guidance is turned on.

Voice guidance can be disabled entirely in settings. Turn it back on.
Check Settings > Sound and confirm audio output is set to the device speaker.

If audio is set to output through Bluetooth or FM transmitter and those are not active, you will hear nothing.
Go to Settings > Voices and ensure a voice is selected and installed.

If no voice is installed, the device has nothing to speak. Download a voice through MyDrive Connect.
Restart the device to reset the audio system.

A software audio crash can silence the speaker. A restart usually restores normal audio.

When to Call a Professional

If you can confirm the volume is up, voice is enabled, audio output is set to the speaker, and you still hear nothing, the speaker hardware may be faulty. Contact TomTom support for diagnosis.

Frequently Asked Questions

Can I use a different voice on my TomTom?

Yes — TomTom offers a variety of voices including different languages and celebrity voices. Additional voices can be downloaded through MyDrive Connect or the TomTom HOME software. Some premium voices require purchase.

How do I connect TomTom audio to my car speakers?

Some TomTom models have a built-in FM transmitter that broadcasts to your car radio. Others support Bluetooth audio output to a compatible car stereo. Check your Settings > Sound menu for the available audio output options on your model.