DNS_PROBE_FINISHED_NO_INTERNET
Universal DNS/Network
Severity: ModerateWhat Does This Error Mean?
This error means your device is connected to a Wi-Fi network or router, but there is no actual internet coming through. Your browser tried to look up a website's address using DNS, but the DNS request could not get out to the internet. Think of it like picking up a phone that has no dial tone — the handset is there, but the line is dead.
Affected Models
- Google Chrome
- Microsoft Edge
- Chromium-based browsers
- Windows
- macOS
- Android
- ChromeOS
Common Causes
- Your router is connected to your device but has lost its connection to your ISP
- Your internet service provider (ISP) has an outage in your area
- Your router needs to be restarted
- Your modem has lost its connection to the ISP's network
- Your account with your ISP may have a billing issue causing a service suspension
How to Fix It
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Restart your modem AND your router. Unplug the modem first, wait 30 seconds, plug it back in. Wait for it to fully connect, then restart your router the same way.
The modem is the box that connects to your ISP. The router distributes Wi-Fi. Restarting both often fixes the problem.
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Check if other devices in your home also have no internet. Try your phone, a tablet, or another computer.
If all devices are affected, the problem is with your modem or ISP — not your computer.
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Check your modem's lights. There is usually a light labeled 'Internet' or 'WAN'. If it is red or off, your modem has lost its connection to your ISP.
A solid green or white light usually means the modem is connected.
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Try connecting your computer directly to the modem with an Ethernet cable (bypassing the router). If the internet works, your router may be the problem.
This test helps narrow down whether the issue is the router or the modem/ISP.
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Check your ISP's website on your phone using mobile data, or search for '[your ISP name] outage' to see if others are reporting problems.
Websites like Downdetector.com show real-time outage reports for major ISPs.
When to Call a Professional
If restarting your modem and router does not restore internet access, call your ISP. Ask them to check for outages in your area and verify your account status. If your connection keeps dropping, ask about a technician visit — your modem or line may need replacing.
Frequently Asked Questions
My Wi-Fi shows connected but I still see this error. Why?
Being connected to Wi-Fi and having internet access are two different things. Your device can have a strong Wi-Fi signal to your router, but the router itself may have no internet coming in. It is like being connected to a telephone exchange where all the outside lines are cut.
Could this be a billing issue with my ISP?
Yes, it is possible. Some ISPs suspend service for unpaid bills. Log in to your ISP account (using mobile data) to check your payment status. If your bill is overdue, paying it usually restores service within a few hours.
How long should I wait after restarting my modem?
Give your modem at least 2 to 3 minutes to fully reconnect after powering back on. Modems go through several steps to re-establish a connection with your ISP. If you check too quickly, it may still be in the process of connecting.